Due to dynamic growth, we are excited to invite a Technical Support Engineer for night shifts with a relevant background to apply for the role in our Integration Department.
Technical Support Engineers at Playson are responsible for a full customer support for our current partner’s integrations.
To succeed in the advertised role, you have: * ready for night shifts only * Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana) * A proactive, client-focused attitude and strong work ethic * Strong problem-solving and troubleshooting skills * Effective communication skills, both written and verbal * At least Upper-Intermediate English (written and spoken) * Eagerness to learn quickly and grow technically * Working knowledge of XML and JSON * Basic experience with Git and version control workflows * Understanding of API protocols (e.g., REST) * Awareness of the software development lifecycle (SDLC)
Would be beneficial to know: * Familiarity with the iGaming industry * Hands-on software development experience with Java, C#, Node.js, or TypeScript * Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes * Experience using Jira and the Atlassian stack * Basic understanding of QA processes and test environments * Previous experience in a technical support, DevOps, or site reliability role * Practical experience with monitoring systems * Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills
The importance of the role is in: * Understand and analyse issues, be able to find appropriate solutions * Integration protocol testing * Second-level customer support * Delivering excellent customer service with 5 shifts a week
What you get in return: * Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews * Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system * Flexible Schedule: We offer a flexible work schedule to accommodate your needs * Remote Work Option: Choose to work remotely, providing greater flexibility and comfort * Medical Insurance: Receive comprehensive medical insurance for both you and a significant other * Financial Support for Life Events: We provide financial support during special life events * Unlimited Paid Vacation: Enjoy unlimited paid vacation leave * Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary * Professional Development: Get reimbursement for professional courses for your development
The recruitment process looks like this: 1. HR interview (30 min) 2. Technical interview (60 min) 3. Final Interview (60 min)
Looking forward to welcoming you to the iGaming world! Ambitious goals require a quick ability to manoeuvre through changes in the world. Playson is all about that.
Join us today!
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