Who we are Xenoss is an AI engineering and integration services company, helping medium to large enterprises run AI transformation end-to-end, from situation analysis and goals framing to data discovery and preparation, pipeline building, model development, retraining pipeline design, solution deployment, and support.
We build a broad spectrum of AI solutions such as user behaviour prediction, content generation, NLP, audience segmentation, pathfinding solutions, AI assistants, edge computer vision, fraud detection, and others.
We work with prominent companies such as Microsoft, Toshiba, AstraZeneca, Activision Blizzard, Verve Group, Voodoo Games, and Telefonica, among others.
We’re included in the top 100 software companies on the Inc. 5000 list. What is the project We’re hiring a Staff Applied AI Engineer to lead a long-term enterprise AI initiative for a world-leading banking holding.
The project focuses on building conversational intelligence and predictive decision systems on top of large-scale customer interaction data. The goal is to transform raw customer conversations and related enterprise data into structured business signals, real-time guidance, and outcome prediction capabilities.
The work sits at the intersection of conversational AI, enterprise data, applied machine learning, real-time decision support, and regulated financial services.
The first phase will validate the core conversation intelligence foundation. The broader roadmap includes post-call event sequence mining, real-time in-call guidance, golden dataset creation, model evaluation frameworks, and prediction layers that combine conversation signals with CRM, customer profile, transaction, product usage, and outcome data.
You will help define how these systems are designed, evaluated, and scaled. What will you do You’ll lead the applied AI direction across the full lifecycle, from data and taxonomy design to model evaluation, system architecture, and production readiness.
Core work includes: * Designing AI approaches for conversation event sequence mining * Turning unstructured transcripts into structured events, intents, customer reactions, and opportunity signals * Defining golden dataset strategy, annotation schemas, and SME validation workflows * Evaluating LLM-based extraction, classification, RAG, fine-tuning, and hybrid approaches * Designing evaluation frameworks, quality benchmarks, and acceptance criteria * Leading error analysis and model improvement cycles * Shaping real-time guidance capabilities for live customer conversations * Designing prediction approaches that combine conversation signals with structured customer and outcome data * Partnering with data engineering, MLOps, client SMEs, and delivery leadership * Making trade-offs between model quality, latency, cost, explainability, and governance
You’re expected to be deeply hands-on in AI system design, evaluation, and experimentation. Technology landscape You’ll operate across the modern applied AI and ML ecosystem, including, but not limited to: * LLM-based extraction and classification * Open-weight and proprietary LLM evaluation * RAG and knowledge-grounded response generation * Fine-tuning and domain adaptation * LoRA / QLoRA and PEFT methods * PyTorch and Hugging Face ecosystem * Classical ML and sequence modelling for outcome prediction * Probability calibration and model evaluation * Dataset annotation workflows and golden dataset design * MLOps, monitoring, and model governance concepts
We optimise for production viability, measurable business value, and enterprise constraints. Scope of ownership and delivery context At Staff level, you’ll own the applied AI architecture and evaluation strategy for a complex enterprise AI program. Core ownership * Define the AI approach for the conversation intelligence PoC * Establish the event / intent / insight taxonomy * Define the golden dataset strategy and annotation workflow * Establish evaluation frameworks and acceptance criteria * Drive trade-offs between accuracy, explainability, latency, cost, and governance * Decide which modeling approaches are appropriate for each use case * Act as an escalation point for AI architecture, evaluation, and data strategy decisions
Team and delivery context * Work within a cross-functional team spanning AI engineering, data engineering, MLOps, solution architecture, and client stakeholders * Partner with domain SMEs on taxonomy, labeling, and validation * Mentor engineers working on extraction, evaluation, and data pipelines * Translate ambiguous business use cases into testable AI hypotheses and validation plans
What should you bringMust have * Strong hands-on experience with applied AI / ML systems in production-oriented environments * Experience with NLP, conversational AI, or transcript-based intelligence systems * Ability to design evaluation frameworks, not just run experiments * Experience building or validating structured datasets from unstructured text * Strong understanding of LLM-based extraction, classification, RAG, and fine-tuning trade-offs * Practical knowledge of classical ML or predictive modeling * Understanding of probability-based prediction, calibration, and outcome evaluation * Comfort working with messy enterprise data and incomplete labels * Ability to communicate with both technical teams and business stakeholders * Strong ownership of ambiguity, scope control, and PoC validation strategy
Nice to have * Financial services domain exposure * Experience with sales, call center, or customer conversation analytics * Speech / ASR pipeline familiarity * Model governance and auditability experience * Experience with real-time AI systems or low-latency inference * Experience combining unstructured conversation signals with structured CRM, transaction, or customer profile data * Experience designing golden datasets and SME review workflows
Operating model * Engagement structure: FTE-equivalent via long-term B2B contract * Work location: On-site or closely aligned with the client team in New York * Infrastructure: Client environment only, no external training or data processing environments * Data residency: All work executed within the client perimeter * Delivery mode: PoC-first, with a path toward production-grade conversation intelligence and prediction systems
