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Описание: |
Location: Remote (Ukraine, EU)
Type of employment: full-time, remote
Schedule: 8 hours/day from 14 to 23, Kyiv time
About the company: Faspro Technologies provides advanced prototyping and manufacturing solutions for precision sheet metal components, with a focus on accuracy and tight tolerances.
Our primary service is EMI shielding designed as individual components or complex sub-assemblies.
We help clients in the mobile, automotive, medical, and industrial products sectors develop products faster with full prototyping capability through short-run production.
Our motto is “If you can imagine, we can make it”.
There are world’s biggest and most advanced companies among our customers: Apple, Microsoft, Meta, Tesla, SpaceX, Qualcomm etc.
* Our industries: Telecommunication / Mobile / Consumer electronics / Medical / Aerospace and DoD / Computers and servers / Automotive / Industrial
* Our production types: Prototyping and Short Run / Photo Chemical Etching / Laser Cutting / Turret / Brake Press / Sheet Metal Stamping / Electro Plating / Select Plating / Tempering / Blanks / Blanking /
* Our products: EMI / RF / Shielding / Shields / Spring Contacts / Terminals / Custom Enclosures / Leads / Antenna / Battery Contacts / Contacts / Flat Metal Components / Formed Metal Components
Now we are looking for a Sales Support specialist — a communicative and organized person who will become the first point of contact with customers and ensure the effective operation of the order processing team.
Job to be done:
* Manage the company’s main inbox — monitor incoming customer requests (RFQs) from email and website, prioritize them, and enter information into the ERP system.
* Perform an initial analysis of requests: review the customer’s history, determine the type of order (repeat or new), and forward it to the responsible project coordinator.
* Maintain professional communication with customers via email and phone — clarify order details, provide status updates, and redirect calls when necessary.
* Create reports and analyze statistics.
* Handle online requests from the company’s website.
* Coordinate timely entry of orders into the system and ensure data accuracy.
* Maintain a high level of customer orientation and effective communication between departments.
Our ideal candidate has the following skills and qualifications:
* English — Upper-Intermediate/B2—C1 (critical for communication with customers).
* Confident user of MS Office, especially Excel (for report creation) and Outlook.
* Strong organizational skills and ability to manage large amounts of information in a fast-paced environment.
* Attention to detail, independence, and ability to make quick, informed decisions and set task priorities.
* Excellent communication skills — able to interact with different types of people, friendly, goal-oriented, and proactive.
* Customer-oriented mindset and a strong sense of responsibility.
* Experience working with B2B customers.
Would be a plus:
* Basic understanding of manufacturing processes.
* Experience working with ERP and CRM systems.
* Experience in internal sales or working with an existing customer base.
We offer:
* Opportunity to work with the largest and most advanced companies in the world (like Apple, Microsoft, Tesla, SpaceX, etc.)
* Experienced international team
* High level of responsibility and autonomy
Hiring process: 1) interview with recruiter; 2) interview with manager; 3) offer.
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