Hi! We are Softsich, a young and ambitious company rapidly growing in the iGaming industry. We’re inviting you to become part of our success as a VIP Account Manager. If you’re proactive, skilled at building trust-based relationships, and passionate about customer service — this is your chance!
Key Responsibilities: * Establishing trustful, long-term, and strong relationships with product users through various communication channels (email / messengers / calls), collecting feedback regularly, and identifying customer needs. * Encouraging clients to stay active and use additional services and promo tools offered by the product and VIP service. * Increasing loyalty and service quality through personalized communication. * Handling objections to retain clients within the product. * Collaborating with other teams to ensure effective client interaction and improve customer experience. * Meeting planned KPIs to enhance personal performance.
Our ideal candidate has: * German language proficiency at B2+ level (English — B2+) — Must Have * 1+ years of experience in Retention/Account Management or Customer Support roles. * A proactive mindset, strong listening skills, and the ability to understand both client and team needs. * Experience working with clients from Europe, Canada, and Australia. * Background in iGaming, finance, or telesales. * Experience with the SoftSwiss platform is a plus.
Why join us? * Competitive salary with room for growth. * Incredibly friendly team where everyone is eager to share knowledge, help, and support each other. * 24 vacation days, holiday greetings, team buildings, and educational initiatives. * Not a single joule of energy goes to the aggressor country, its related businesses, or partners. * Direct influence on the company’s overall success.
Dreaming of a place where your daily work truly makes an impact? Then welcome to Softsich! This is your opportunity to dive into the world of iGaming, where everything depends on your proactivity, determination, and drive to achieve more!
