Liven is a product company that builds a companion for self-discovery.
We believe that self-discovery is a lifelong journey and want to help people navigate it every step of the way. That’s why Liven is building a system of tools to help people compose themselves and grow into who they want to become.
People use Liven to track their mood, process emotions, and untangle thoughts by chatting with an AI companion. They build new routines with a task planner, explore how their brain and body react to trauma through personalized courses, take well-being quizzes, and relax or refocus with soundscapes.
Our goal is to become the most trusted self-discovery companion globally. Liven is here to define and lead the mental wellbeing category. We aim to earn global trust by building an ecosystem of context-aware products for self-care and improvement. Our brand is optimistic and whimsical, yet wise and practical. We’re Liven! We bring joy back to life!
What will you enjoy most about being on the Liven team?
Since 2023, we’ve been scaling non-stop. We’re expanding the product, the team behind it, and our global reach. Liven has grown a lot since it was just a team of four. But our priority remains the same: building a vibrant culture where we share ideas, speedrun through challenges, and shape the business together.
The Role You’ll Own — User Experience Specialist
As a User Experience Specialist at Liven, you will serve as the voice of the customer within cross-functional teams, influencing operational and product decisions to ensure they truly align with what our users actually need.
How Will You Make An Impact? — Analyze customer feedback and support data: You will gather insights from user interactions, surveys, and support requests to identify key user pain points and turn them into actionable improvement projects. By identifying recurring issues and analyzing trends, you’ll lay the foundation for proactive change. — Be the voice of the customer: You will represent the needs of our users in cross-functional discussions, contributing to the enhancement of product and operational decisions. Your ideas will drive systematic changes to improve the customer experience and increase overall satisfaction. — Automate workflows and improve self-service options: You will work on automating workflows and optimizing solutions such as knowledge bases, chatbots, and FAQ sections. This ensures that customers can quickly find effective answers while enabling our support team to focus on more complex inquiries. — Drive the implementation and optimization of tools: You will evaluate, implement, and enhance support tools to reduce manual efforts for both the support team and our users. This will help increase efficiency and improve the overall user experience.
What Makes You a Perfect Fit? — Customer-focused mindset: You are passionate about creating a seamless customer experience. You consistently consider how changes and improvements will impact users and proactively anticipate their needs. — Proven expertise in customer support: You have hands-on experience in customer support and understand the importance of building strong relationships with users. You excel at solving problems efficiently while always putting the customer’s needs first. — Stakeholder management and cross-functional collaboration: You are able to build effective communication with diverse teams, including product, engineering, marketing, and support. You can present ideas clearly, gain buy-in from stakeholders, and coordinate team efforts in line with the overall customer experience strategy. This role requires advocating for the user while balancing internal business needs. — Strong communication skills: You communicate clearly and empathetically with both users and colleagues. You are comfortable giving and receiving constructive feedback, ensuring communication remains effective, motivating, and solution-oriented. — Problem-solving and creative thinking: You’re skilled at identifying issues and coming up with innovative solutions, whether it’s optimizing workflows or implementing new technologies to improve user interactions. — Project management skills: You know how to manage multiple projects effectively, meet deadlines, and maintain high standards of delivery. Your efficiency allows you to complete initiatives on time and at the highest quality. — Data-driven mindset: You are confident in analyzing data to support decision-making. Whether it’s customer satisfaction metrics like CSAT or NPS, or internal performance data, you know how to turn numbers into actionable insights.
Even Better If: — Wellbeing isn’t just a trend for you — it’s something you truly believe in. A genuine belief in the value of wellbeing—for yourself and others—is a strong advantage. A sincere interest in topics like personal growth, therapy, and mental wellness is a big plus, as it not only reflects our mission but also deepens your understanding of our users. — You see AI not just as a buzzword. A passion for artificial intelligence, automation, and technology as tools to improve the customer experience is a great complement to your skills. Curiosity about how tech can shape the future of customer experience helps drive innovative solutions at Liven. — You speak English like it’s second nature. Since we operate globally, fluency in English and the ability to communicate professionally and confidently is a significant asset.
Who will be your partners in this journey? — Operations Lead: Proactively driving the strategy for improving the user experience. — Cross-functional teams: Collaborating with product, engineering, and marketing departments to ensure user feedback contributes to continuous product and service improvement. — Operations teams: Working closely with Quality Control and Training & Development specialists to define and implement high support standards, ensuring ongoing agent growth and alignment with business goals.
Why Liven? People join Liven to bring to life the aspirations they once only dared to imagine. Here’s what we offer to support you personally and professionally while you grow with us: — A culture that values your ideas and empowers initiative. — A growing team of over 150 passionate professionals. — Health insurance, in-house doctor, and massage therapy. — Internal professional clubs on marketing, development, payments, customer experience, and entrepreneurship. — Sports and passion clubs: functional training, stretching, yoga, running, board games and more. — Opportunities for continuous learning and growth. — Meaningful work that makes a real impact.
We also fund projects that help overcome the consequences of the war and contribute to Ukraine’s recovery through the SKELAR foundation, a charity created and run by our employees.
If you want to shape a product that helps people face challenges, process emotions, heal from trauma, rebuild a positive self-image, and rediscover joy — Liven is the place for you!
Apply now and let’s build something meaningful together.
