About us OneReach.ai is the company behind Generative Studio X (GSX), the agentic orchestration platform for enterprises providing the infrastructure to govern, coordinate, and scale AI agents across their organization.
Building AI agents is no longer the challenge. Connecting them into a coordinated, governed system is. GSX is that infrastructure. A strategic control plane that governs how agents coordinate, how they operate as one system, and how that system grows to deliver outcomes no individual agent could produce alone.
Founded by Robb Wilson, author of Age of Invisible Machines, OneReach.ai exists precisely at the gap between AI potential and AI value. Will you join us? Position Overview We’re seeking a client-facing Technical Project Manager to drive successful delivery of complex automation projects and initiatives across technical, product, and customer teams. In this role, you’ll serve as a trusted advisor who aligns technical strategy with business goals while owning planning, execution, and delivery of your portfolio of accounts.
You’ll work closely with the team to build a strong understanding of the customer’s actual problem, not just the spec. This is a communication-heavy role; things stall when updates don’t flow both ways.
There’s no rigid playbook here — the team operates with a flat, collaborative culture where decisions get made together, without hierarchy, and people are expected to speak up when they have questions. What You’ll Do * Lead planning and delivery of multiple concurrent projects, ensuring alignment with customer goals and organizational priorities. * Build expertise in the OneReach.ai Communication Studio and related technologies (Voice, SMS, NLU, low-code/no-code). * Develop and maintain account roadmaps, ensuring visibility, accountability, and clear progress reporting across stakeholders. * Ensure all technical and business requirements are properly gathered, validated, and communicated to implementation teams. * Identify and manage interdependencies, risks, scope, and resources across teams to ensure on-time, high-quality delivery. * Collaborate with delivery, product, and growth teams to align on priorities, timelines, and deliverables. * Serve as a primary point of contact for clients, facilitating design sessions, progress reviews, and key decision meetings. * Represent the company during onsite customer and partner meetings.
Requirements * 5+ years of experience in technical account management or technical project/program management in a software, automation, or technology-driven environment. * Bachelor’s degree in a technical field (Computer Science, Engineering, or related) or equivalent hands-on experience. * Demonstrated experience working directly with clients or enterprise stakeholders, balancing delivery execution with relationship management. * Strong documentation and organizational skills, with experience producing structured internal and external program artifacts such as status reports, risk logs, and delivery dashboards. * Solid understanding of software development lifecycles, system integrations, and automation architectures. * Experience translating operational or customer requirements into clear, actionable technical plans. * Excellent communication, presentation, and stakeholder management skills, with the ability to translate complex technical concepts for non-technical audiences. * Fluent English (written and spoken).
Nice to Have * Experience with automation platforms, conversational AI, or SaaS product delivery. * Previous hands-on experience in a technical or engineering role (e.g., software development, systems analysis, solutions engineering). * Familiarity with low-code / no-code tools or workflow orchestration systems. * Experience leading distributed or global delivery teams.
Why Join OneReach.ai * Shape the future of automation: Contribute to a world-class platform that’s redefining how organizations design, deploy, and scale automation. * Work with global experts: Collaborate daily with a distributed team of innovators in conversational AI, automation, and user experience. * Enjoy a flexible, remote work culture with opportunities for professional growth and development.
