Operations Specialist / Customer Operations Specialist We’re looking for an organized, proactive, and detail-oriented Operations Specialist to join our team.
In this role, you’ll manage customer implementations, coordinate operational requests, and work closely with both customers and internal teams to ensure smooth project delivery and an excellent customer experience. What You’ll Do * Implement customer requests for self-service kiosks and digital ordering solutions * Coordinate customer requests from start to finish, ensuring smooth implementation * Communicate with customers throughout the implementation process * Collaborate with the Product, Development, and Support teams * Share customer feedback and improvement ideas with internal teams * Support the rollout of new features and contribute to improving the overall customer experience
What We’re Looking For * 1+ years of experience in Customer Success, Account Management, Operations, or a similar customer-facing role * Excellent written and spoken English * Strong organizational and time management skills * Ability to manage multiple tasks and projects simultaneously * Proactive mindset with strong problem-solving skills * Analytical thinking and attention to detail * Experience with Jira or similar project management tools
Why Join Smoothr? * Flexible remote-first working model * Opportunity to work on exciting projects with well-known clients * Collaboration with experienced international teams * Professional and personal growth in a product-focused environment
