We are looking for a hands-on IT Specialist to own the day-to-day technology experience of our employees. This role combines end-user support, device and identity management, and operational ownership of our SaaS stack — making sure every team member is equipped, secure, and productive from day one. The ideal candidate is proactive, organized, service-minded, and comfortable working independently across a broad set of responsibilities.
• Location: Lviv or Remote • Employment type: Full-time • Work schedule: starts at 7:00 AM (Kyiv time)
Responsibilities: • Hardware & devices: procure, configure, deploy, and track laptops, phones, and peripherals; maintain an accurate asset inventory (lifecycle, warranty, disposal) and handle repairs/RMA with vendors. • Device management (JumpCloud): administer JumpCloud as the MDM platform across macOS, Windows — device enrollment, configuration policies, security baselines, full-disk encryption, patching, and remote lock/wipe. • Identity & accounts (JumpCloud): manage users, groups, and devices in JumpCloud as the central directory; configure SSO, MFA, and password policies; integrate cloud apps via SAML/SCIM and apply least-privilege access. • Onboarding & offboarding: own the IT side of joining and leaving — prepare hardware, provision accounts and access from role-based templates, and securely revoke access and recover devices on exit. • SaaS administration: manage the company SaaS stack (Google Workspace, Slack, Zoom, Atlassian, 1Password, GitHub etc.) — provisioning, licenses, renewals, and cost optimization, ideally automated via JumpCloud SSO/SCIM. • End-user support: Serve as the primary point of contact for end-users, delivering timely and effective IT support (including but not limited to hardware, software, accounts, and connectivity); triage and resolve tickets within SLAs and maintain a knowledge base. • Operations & security: maintain IT documentation and runbooks, support office infrastructure, enforce security/compliance policies, and assist with audits. • AI tools & productivity: leverage approved AI tools to support day-to-day IT operations, research solutions, and improve the efficiency and quality of end-user support.
Requirements: • 2+ years of experience in an IT support / IT administration / helpdesk role. • Hands-on experience with macOS and Windows, plus iOS/Android device management. • Experience administering JumpCloud (or a comparable MDM + directory platform such as Jamf, Intune, or Okta). • Solid understanding of user accounts, permissions, SSO, and MFA. • Familiarity with ITIL best practices and a willingness to learn and apply structured IT support processes. • Experience administering SaaS tools and managing licenses. • Strong troubleshooting skills and a structured, methodical approach. • Service-oriented attitude; able to prioritize and work independently. • Fluent English, written and spoken.
Preferred Qualifications: • JumpCloud certification (Core / Admin) or equivalent platform experience. • Scripting and automation skills (Bash, PowerShell, Python) — including JumpCloud Commands / API, and remote support software (TeamViewer, TightVNC etc.). • Knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi). • Familiarity with security/compliance frameworks (ISO 27001, SOC 2).
We Offer: • Opportunity to propose solutions and influence technical decisions. • Dynamic and challenging tasks. • Team of experienced professionals. • Competitive salary. • Low bureaucracy. • Continuous self-improvement. • Long-term employment with paid vacation and social benefits. • A bunch of perks
