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Описание: |
Hi! We’re Applyft, a product IT company building mobile and web solutions for millions of users. Starting our path with Geozilla, we’ve grown into an ecosystem of 8 products. Our portfolio spans across several niches: Family Safety, Parental control and AI Spheres.
Now we are looking for a Customer Support Manager to join our team and help deliver high-quality support experiences for our users while contributing to continuous product improvement.
What you’ll do:
* Effectively address customer inquiries via live chats, emails, and tickets in Zendesk
* Participate in refunds, chargeback, and cancelation requests procession
* Report and escalate requests to QA and Development teams to improve the overall quality of our products
* Monitor and respond to users’ feedback on different platforms such as Trustpilot, Appstore, Google Play, etc
* Maintain knowledge base articles and ensure the information on the website is up to date when new features and functionality are released
* Keep our support documentation up to date to ensure the fast team scaling if needed
Your professional qualities:
* Prior experience in Customer Support is a plus. Understanding of B2C and subscription models is a great advantage
* English — at least strong Upper Intermediate
* Experience in Zendesk or any other familiar systems
* Possibility to work in floating working hours
* Experience working with Payment Service Providers (e.g., Stripe, PayPal) and resolving chargeback disputes is a significant plus.
* Good communication and negotiation skills
* Responsible and attentive to details
Will be a plus:
* Experience managing and responding to reviews on platforms such as the Apple App Store, Google Play Store, Trustpilot
We Offer:
* Remote-First culture: We provide a flexible working schedule and you can work anywhere in the world.
* Health taking care program: We provide Health insurance, mental health support (psychologist compensation), sport compensation, and 20 paid sick days.
* Personal Equipment Policy: We provide all necessary equipment for your work. For Ukrainian employees we also provide Ecoflow.
* Vacation Policy: Each employee in our company has 20 paid vacation days and extra days on the occasion of special events.
* Knowledge sharing: We are glad to share our knowledge and experience in our internal events.
* English Lessons: We provide corporate English lessons to support your professional and personal growth.
* Professional Development: Annual learning budget for courses, training, certifications, and conferences.
* Public Holidays: You receive days off according to the official public holidays of your country of residence.
* Coworking Compensation (Ukraine): We provide coworking space compensation for employees located in Ukraine.
Hiring process:
Recruitment Screen Test Task Final interview Reference check Job Offer
Turn your expertise into real impact — be part of our team!
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