We are looking for a Business Operations Specialist to work directly with the founder of an AI-powered sales and lead generation business.
This role is focused on supporting daily operations across research, AI workflows, CRM management, and Upwork-based lead generation.
You will be involved in building and improving internal processes that support business development, sales execution, and operational efficiency.
What you will do: * Conduct market, competitor, and lead research * Work with AI tools (ChatGPT, Claude, and others) to support and automate workflows * Manage CRM system (lead tracking, pipeline updates, data accuracy) * Prepare reports, dashboards, and structured documentation * Support Upwork lead generation, bidding, and outreach processes * Assist with hiring and candidate screening * Improve internal operational workflows and documentation * Support the founder with daily operational tasks
What we expect: * Experience with AI tools (ChatGPT, Claude, or similar) * Experience with Upwork (lead generation, bidding, sales, recruiting, or account management) * Strong research skills and attention to detail * Ability to work independently and take ownership of tasks * Strong written and spoken English * Ability to learn quickly and work in a fast-paced environment
Nice to have: * Understanding of Upwork algorithms, bidding strategies, or freelance marketplaces * Experience with CRM systems
Languages: * English: Intermediate (B1+) or higher — used in daily communication
