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Описание: |
Testomat.io is a modern test management platform built for QA engineers and development teams who value clarity, automation, and real testing insights.
We are looking for a Customer Support / Customer Success Specialist to become the first point of contact for our customers. This role combines frontline customer support with customer success activities — onboarding, product explanation, subscriptions, and ongoing client communication.
This position is for someone who enjoys working with people, can explain technical things clearly, and is comfortable handling a high volume of structured customer communication across multiple channels.
✅ Responsibilities
— Act as Tier 1 customer support — first point of contact for incoming requests
— Communicate with customers via chat, email, and calls
— Run introductory calls with customers: explain product conditions, onboarding flow, and usage
— Assist with product setup, connection, and initial configuration
— Handle subscriptions, invoices, and billing-related questions
— Support customers during onboarding and early product adoption
— Guide users through core product features and workflows
— Monitor customer activity and proactively flag potential issues or risks
— Collect customer feedback and share insights with Product and QA teams
— Maintain clear and structured communication across multiple channels and threads
— Ensure a high level of responsiveness, clarity, and professionalism in all interactions
Requirements
— Advanced English (written and spoken) — daily client communication
— Experience in Customer Support, Customer Success, or client-facing SaaS roles
— Ability to clearly explain technical or product-related topics to non-technical users
— Experience working with B2B customers
— Strong organizational skills and ability to manage multiple conversations simultaneously
— Client-first mindset and attention to detail
— Comfortable working in a fast-moving product environment
Nice to Have
— Experience in QA, DevTools, or technical SaaS products
— Basic understanding of software testing or development workflows
— Experience working with subscriptions, invoicing, or billing systems
— Familiarity with CRM or customer support tools
— Experience working in startups or product-focused teams
Personal Qualities
— Clear and friendly communication style
— Calm and structured approach under load
— Ownership mindset — “the customer problem is my problem.”
— Curiosity and willingness to understand the product deeply
— Comfortable talking to customers and explaining complex things in simple terms
What We Offer
— 100% remote, async-friendly environment
— Direct impact on customer experience and product growth
— Close collaboration with Product, QA, and Engineering teams
— Opportunity to grow into a Customer Success or more technical support role
To apply, please share:
— English level
— Salary expectations (USD/hour, gross)
— Current location and remote availability
— Legal setup (B2B / FOP / other)
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Team Testomat.io
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