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Описание: |
Relevant Software is an international IT outsourcing company working with long-term clients from the US and Europe. We are looking for a Project Coordinator to manage outstaff projects and own client accounts while supporting distributed development teams.
This role combines account management, people management, and operational coordination across multiple projects and is a strong fit for candidates with experience in Account Management, PM, or Customer Success, who want to grow toward project and delivery management.
Responsibilities
* Coordinate 11 active outstaff projects (approximately 21 developers in total) — monthly reporting and people management.
* Own and manage client accounts: regular communication, status updates, expectation management, and issue resolution escalation.
* Conduct regular 1-on-1 meetings with developers on the projects (feedback, engagement, satisfaction, early risk detection, onboarding, conflict resolution, and team well-being).
* Ensure a high level of customer success, retention, and long-term partnership.
* Oversee operational aspects of projects: team stability, workload balance, risks, and blockers.
* Collaborate with Account Management and Recruitment to support account growth and overall delivery success.
* Maintain clear reporting and transparent communication with all stakeholders.
Requirements
* Previous experience in Account Management, Project Management, Customer Success, or related roles in IT — 2+ years.
* Advanced level of English (spoken and written) for daily communication with international clients.
* Strong communication and soft skills, a people-oriented and business-oriented mindset.
* Understanding of IT outsourcing / outstaffing models.
* Basic understanding of the software development lifecycle.
* Ability to manage multiple accounts and priorities simultaneously.
* High level of responsibility, empathy, and problem-solving skills.
Will Be a Plus
* Experience in people management (previous experience conducting 1-on-1s, performance, or feedback sessions).
* Basic knowledge of Project Management.
We offer
* Competitive compensation based on your skills, experience, and performance.
* 20 working days of annual paid vacation and 5 days of sick leave.
* 3 additional days off for special occasions.
* Experienced colleagues with 95% of middle and senior engineers.
* Possibility to work from anywhere in the world.
* Exciting projects involving the newest technologies.
* Accounting as a service.
* Flexible working approach.
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