Role Overview As a PIQ Configuration Manager at TrueLabel, you will be responsible for configuring, optimizing, and monitoring payment method routing within our in-house DevCode (PIQ) platform. You will play a key role in ensuring high payment performance, stability, and scalability, working closely with payment providers, internal teams, and partners to continuously improve payment flows and KPIs.
This role sits at the intersection of payments, analytics, and operations, with a strong focus on data-driven decisions and system optimization. ⚙️ Your Tasks: * Set up and manage routing configurations for payment methods in DevCode (PIQ), including cascading routing and failover logic; * Monitor and analyze payment performance data, identifying trends, anomalies, and areas for improvement to meet and exceed key KPIs; * Implement configuration changes based on performance analysis, business needs, and provider recommendations; * Collaborate closely with Paydirection, analyzing reports and applying configuration improvements based on insights; * Continuously optimize workflows and configuration processes to improve efficiency, reliability, and scalability; * Collect, structure, and validate data to support accurate analysis and reporting for internal teams; * Assist in preparing reports, dashboards, and performance summaries that clearly reflect client and payment method performance; * Identify system and process improvement opportunities that enhance platform stability, payment success rates, and operational scalability; * Work directly with payment service providers, staying up to date on their recommendations, settings changes, and product updates to ensure PIQ configurations remain optimal.
Our Criteria: * 1+ years of experience in payments, fintech, or iGaming, preferably in a configuration, operations, or analytical role; * Hands-on experience with payment routing and configuration management, including understanding of cascading routing and failover logic; * Strong analytical mindset with the ability to investigate issues, identify root causes, and translate data into actionable improvements; * Experience working with payment performance metrics, reports, and dashboards; * Good understanding of payment flows and PSP ecosystems, including operational setups and provider recommendations; * Ability to collaborate effectively with cross-functional teams and external partners; * Good written and spoken English.
Our Offer: * We are global, we don’t stick to office or remote options only; * We value work-life balance and start anytime from 8 to 11, with flexible lunchtime; * We trust each other and provide unlimited vacation days and sick-leaves; * We support our people and provide relocation options for team members, who are interested; * We encourage growth and cover 50% of learning expenses; * We hold yearly performance reviews to help our team members grow and reach new heights, and reward results with regular performance bonuses; * We believe in potential and prefer to promote internally, giving everyone a chance to prove themselves, and building our company around talents above anything else; * We are small enough to hear the opinion of every team member, and already big enough to act on the best ideas — an opportunity to have a visible and immediate impact; * We celebrate our team with corporate gifts and thoughtful appreciation throughout the year.
