Join ShipHawk’s Support Team and help shape the future of shipping and warehouse automation. We’re looking for a Level 2 Technical Support Engineer who loves solving complex problems, working with APIs, and supporting real-world logistics challenges across our shipping and Warehouse Management System (WMS) platforms.
What You’ll Do * Troubleshoot and resolve complex issues in our SaaS platform and WMS product. * Support customer API integrations and technical configurations. * Customize packing/shipping labels and workflows based on customer needs. * Work with Engineering, Product, and Success teams to drive resolutions and improvements. * Guide customers and translate technical solutions into clear, easy-to-understand answers. * Deliver high-quality support for both standard and premium clients. *
What You Bring * 3+ years of experience in technical support or a similar role (SaaS/eCommerce/WMS ideal). * Strong troubleshooting skills and ability to read JSON, logs, and basic code (Java, JS, PHP, etc.). * Familiarity with APIs (REST), Postman, HTML, Liquid, or similar tools. * Excellent communication skills and customer-first mindset. * Experience with CRM/ticketing systems (e.g. Salesforce Service Cloud). * Excellent verbal and written English. * Bonus: understanding of WMS, shipping, or ERP systems like NetSuite.
