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Описание: |
As our company continues to grow, we are seeking a highly motivated and detail-oriented B2B Support Manager to join our dynamic team. We offer a vibrant and supportive work environment that fosters collaboration, innovation, and personal growth. At our company, each team member plays a key role in delivering a top-tier product and ensuring our customers have the best experience possible. If you’re passionate about helping people, solving problems, and being part of a high-energy team, we want to hear from you!
Languages Required:
English — at least Intermediate (B1)
Ukrainian — Native
Requirements:
* Understanding of APIs;
* Experience with Postman;
* Experience with Payments and Transactions (Fiat and Crypto);
* Understanding of Cryptocurrency;
* Excellent Communication and Customer Service Skills;
* Ability to Create and Maintain Customer-Facing Documentation;
* Familiarity with Content Management Systems (CMS);
* Ticketing System Experience;
* Problem-Solving and Analytical Thinking;
* Team Collaboration Skills.
Key Responsibilities:
* Assistance with customers’ incoming requests through ticketing system (messaging via help desk through email and texting channels);
* Comfortable writing customer-facing documentation (Knowledge Base help articles, FAQs);
* Customers’ Technical assistance on the first phase of integration;
* Support and issue solution from all types of requests (payment assistance, technical questions, overall questions regarding the service);
* Keeping high level standards in communication with clients;
* Work with CMS (keeping up to date + optimization).
Will be a plus:
* Previous experience in Fintech.
* Experience in the optimization of internal workflows.
* Experience working with B2B clients.
What we offer:
* Remote work;
* Opportunities for professional development and career growth;
* Apple equipment;
* Competitive salary and benefits package.
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