We are currently looking for an experienced Technical Support Engineer L3.If you are passionate about finding and solving problems, have a passion for working with customers, and are willing to learn new technologies and methods, then welcome to MaxBill! Responsibilities: * Interacting with customers for corrections, maintenance and support; * Troubleshooting of software products; * Implementation, deployment and support activities for billing and customer service software: CRM, billing and rating.
Candidate requirements: * Minimum 3 years of experience in computer/software problem solving or bug detection; * Experience in software troubleshooting; * Experience in creating SQL queries; * Ability to quickly learn and understand the entire system, both server and client side, to troubleshoot issues; * Strong problem solving/investigative skills; * Bachelor’s degree or equivalent (or higher) in Computer Science or similar field; * Fair upper-intermediate level of English.
Will be an advantage: * Experience with Oracle; * Experience in QA or developer positions.
Working with MaxBill, you will receive: * 20 working days of annual vacation per year, plus paid public holidays. * Provision of sick/personal leave. * Paid trainings, conferences, seminars, and certification courses, classes in English. * On-the-job mentoring program to learn from experienced colleagues. * The possibility of remote work and a flexible schedule.
