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Описание: |
About the Company
We are an international FinTech company providing cutting-edge solutions in the online trading industry. Our team is focused on developing a custom CRM/BackOffice system that integrates with leading trading platforms and services. We are looking for a Business Analyst to strengthen our internal systems, automate processes, and improve cross-team collaboration.
Who We’re Looking For Required Skills & Experience:
* 2+ years as a Business Analyst in Forex brokerage CRM/BackOffice projects.
* Strong knowledge of BPMN 2.0 and UML.
* Experience working with documentation tools (Confluence or similar).
* Familiarity with CRM systems like Salesforce and/or custom Forex CRMs.
* Good understanding of SQL and Power BI.
* Experience working with REST APIs and Webhooks.
➕ Nice to Have:
* Knowledge of the Forex brokerage market.
* Experience with KYC/AML workflows.
What You Will Do Requirements & Process Modelling:
* Lead requirements gathering sessions with stakeholders.
* Model business processes using BPMN 2.0; create UML diagrams (activity, sequence, state).
* Build dashboards and analytical reports using Power BI.
* Optimize user journeys for CRM/BackOffice systems.
Documentation:
* Prepare user manuals, admin guides, and API documentation.
* Maintain a structured documentation library in Confluence.
* Create tutorials and FAQs for high-impact features (e.g., KYC submission flows).
System Integrations:
* Define integrations between MT4/MT5 platforms and payment providers.
* Specify communication flows using services like Twilio, Plivo, etc.
* Ensure GDPR-like compliance in solution design.
Cross-functional Collaboration:
* Collaborate with IT, Product, Customer Support, Finance, and other SME teams.
* Lead UAT sessions and provide training for end-users on new features.
Interested?
Send us your CV — we’ll be happy to tell you more during an initial call!
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