Competera uses Big Data and Deep Learning to change the way retailers do pricing. We are known for both: cutting-edge math ’under the hood’ and for deep expertise in the pricing domain. We are now looking for a Customer Support Engineer to keep our customers’ NPS rate high. You could be a perfect match for the position if You want to: * Manage incoming customer service inquiries (L1/L2 requests), * Conduct client educational sessions, * Create and maintain a knowledge base and training materials, * Investigate and resolve product-related issues, * Ensure the clients are provided with high-level service.
You have: * 2+ years experience in Customer Support roles, * Advanced level of English and Ukrainian, * Ability to analyze and troubleshoot technical issues efficiently, * Excellent verbal and written communication skills, * Ability to convey technical information to non-technical users, * Ability to work collaboratively with cross-functional teams, * Flexibility in handling a variety of tasks and challenges, * Experience in using ticketing systems — (Intercom, Jira), * Familiarity with using PyCharm for Python development, * Experience in crafting SQL queries and API requests.
You’re gonna love it, and here’s why: * Rich innovative software stack, freedom to choose the best suitable technologies, * Remote-first ideology: freedom to operate from the home office or any suitable coworking, * Flexible working hours and no time tracking systems on, * Regular performance and compensation reviews, * Recurrent 1-1s and measurable OKRs, * In-depth onboarding with a clear success track, * Competera covers 70% of your training/course fee, * 20 vacation days, 15 days off, and up to one week of paid Christmas holidays, * 20 business days of sick leave.
