YozmaTech isn’t just another tech company — we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact. Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family — you’ll feel right at home with us.
Our client is a fast-growing, six-year-old, cloud-native SaaS company with approximately 90 employees worldwide. They deliver the world’s first unified Secrets & Machine Identity platform — trusted by Fortune 100 companies and industry leaders. The platform integrates Vaultless Secrets Management, Certificate Lifecycle Management, Next-Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to secure and manage the entire lifecycle of both machine-to-machine and human identities across all environments. Backed by leading cybersecurity investors and financial institutions, our client is redefining identity security for the modern enterprise.
We are seeking a Senior Technical Support / DevOps Engineer with strong hands-on expertise, a deep understanding of infrastructure and systems, and proven customer-facing experience.
Key Requirements:
Technical Expertise: Strong hands-on experience with Kubernetes (cluster internals, networking, namespaces, pod communication, troubleshooting); Solid knowledge of Docker and containerized environments; Advanced Linux system administration skills; Practical experience with AWS (GCP is a plus); Strong understanding of networking concepts (cloud & on-prem); Experience with certificate lifecycle management, encryption, and key management; Strong troubleshooting skills in distributed systems; Experience with CI/CD pipelines and DevOps practices; Scripting skills (Python and/or Bash); Understanding of security fundamentals (authentication, authorization, encryption); English — Upper-Intermediate or higher.
Preferred Qualifications: Experience with Terraform and/or Ansible; Familiarity with GCP; Experience with Windows administration;
Support & Customer-Facing Experience: Proven experience in L3 (or higher) technical support; Ability to perform live troubleshooting with customers; Experience working with ticketing systems; Strong communication skills with the ability to explain complex technical issues clearly; Experience supporting enterprise/B2B customers; Ownership mindset (incident management, escalation, RCA);
Documentation: Ability to create and maintain knowledge base articles, runbooks, and SOPs;
What you will do: Troubleshoot and resolve complex issues in customer environments related to Kubernetes clusters, including networking, namespace management, pod deployment, and cluster internals; Diagnose and fix problems with Docker containers and deployments; Provide advanced Linux system administration support; assist with Windows environments as needed; Support customers with certificate lifecycle management, including installation, renewal, and troubleshooting of SSL/TLS certificates and key management; Analyze and resolve networking issues within Kubernetes clusters and cloud infrastructures; Assist customers with cloud infrastructure setup and troubleshooting, primarily on AWS and GCP; Perform live troubleshooting sessions with customers to identify root causes and resolve incidents in real time; Document solutions, create and update internal knowledge base articles, runbooks, and SOPs; Automate support and operational tasks using tools like Terraform, Ansible, or Python; Continuously learn and test new product features in a lab environment to be prepared for customer inquiries; Collaborate with the international team (primarily Israeli colleagues) for onboarding, knowledge sharing, and escalation of complex issues;
