As an Associate Conversation Designer at Pearl, you’ll help build and evolve chatbots that support and convert millions of customers around the world. This role is focused on the German market and requires native-level German fluency to design, review, and optimize customer-facing conversational experiences.You’ll work alongside experienced conversation designers to create engaging, efficient conversational flows using our in-house language, blending creativity with data to deliver delightful AI + Human-powered experiences.This is an excellent opportunity for an early-career professional who is curious about AI, passionate about conversation design and user experiences, and excited to learn in a fast-paced, collaborative environment.
What You’ll Do
Design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys
Write clear, compelling conversation copy that aligns with brand tone and business objectivesAnalyze customer transcripts and chatbot performance to identify gaps and propose improvements
Apply NLP/LLM tools and prompt engineering to enhance response quality and scalability
Partner with international teams to localize and align bots with regional goals and personas
Collaborate with analytics to evaluate performance metrics and measure impact
Conduct QA (functional, linguistic, and regression) testing of bot interactionsLead or contribute to special projects (e.g., chatbot consolidation, competitor analysis, new bot launches)
What We’re Looking For * Native-level fluency in German * 0–2 years of experience designing and launching chatbot or conversational AI solutions in production environments, or through internships, academic projects, or research * Upper-intermediate level of English or higher. * Experience working with or exposure to LLMs and prompt engineering * Introductory knowledge of Python or another scripting language applied to conversational systems or automation preferred * Excellent written and verbal communication skills * Strong attention to detail and ability to identify patterns, inconsistencies, and opportunities for improvementEagerness to learn new technologies, tools, and ways of working * Curious, analytical mindset with a passion for understanding customer behavior and solving problems * Ability to manage multiple priorities and stay organized in a fast-paced environment * Strong collaboration skills and openness to feedback * Comfortable working with data and using insights to inform decisions * Demonstrated initiative through coursework, internships, projects, leadership experiences, or extracurricular activitiesInterest in AI, conversational design, customer experience, or emerging technologies * Bachelor’s degree or equivalent experience in Linguistics, Cognitive Science, Human-Computer Interaction, Computer Science, Human-Centered Design, or a related field
Bonus Points For * Coursework, projects, or internships involving AI, chatbots, UX writing, customer experience, or product design * Experience using tools such as Figma, Excel, PowerBI, Asana, Lucid * Chart, or similar platforms * Experience working on team-based projects with multiple stakeholdersInterest in global markets, localization, or multilingual experiences
Perks and Benefits * Time off throughout the year (paid and unpaid) * Professional development support and encouragement * Resources to help improve your overall well-being * Free JustAnswer membership
