An international iGaming product is looking for a VIP Client Manager to work with Polish-speaking clients. In this role, you will support VIP clients, build long-term relationships with them, handle individual requests, and ensure a high level of service. The primary language of communication with clients will be Polish. Responsibilities * Provide daily support to VIP clients via email and WhatsApp; * Handle VIP client requests related to financial transactions, betting, gaming activity, and general information; * Act as the main point of contact for VIP clients regarding all questions and issues; * Understand the needs of the target audience and how clients interact with the company’s products; * Represent the company professionally and provide clients with complete information about products and offers; * Identify client needs and determine how the company’s solutions can meet them; * Support clients and build long-term relationships based on their individual needs.
Requirements * Polish language proficiency is mandatory: B1 level or higher. The key requirement is the ability to confidently read and communicate with clients in writing; * Confident command of English; * At least 2 years of experience working with VIP clients; * Experience in client support and customer relationship management; * Excellent communication and organisational skills; * A client-oriented approach, tact, and emotional intelligence; * Ability to make decisions quickly and find solutions in non-standard situations; * Ability to work in a fast-paced environment and prioritise tasks effectively.
What You Will Get: * Remote work format * Healthy lifestyle benefits; * Paid sick days and vacation days; * Official holidays — days off; * Unique experience, as our team realizes the best projects and is ready to share tips and tricks with you; * Interesting and big project in the iGaming industry; * Cool team of specialists and everything you need for professional development.
