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Описание: |
Location: Remote
We are looking for a Senior AI Platform Operations Engineer to join the AI and Systems Engineering team. In this role, you will be the dedicated owner responsible for the operational excellence, governance, and adoption of enterprise AI and automation platforms — including OpenAI (ChatGPT Enterprise), Anthropic Claude, Workato, Zapier, Replit, and Gemini.
Today, these platforms are used across every function, but no single role owns the holistic lifecycle: provisioning, license optimization, feature governance, vendor engagement, adoption tracking, and employee enablement. You will build that function from the ground up while maximizing the value of AI investments through governance, visibility, and enablement at scale.
Your expertise:
* 5+ years of experience in IT operations, SaaS administration, or developer experience/enablement roles
* Strong experience administering enterprise SaaS platforms at scale (identity management, access controls, license management, governance)
* Hands-on experience with SSO / SAML / SCIM configuration and enterprise identity providers (Okta, Azure AD, or similar)
* Proficiency in Python or TypeScript for building automations, integrations, and operational tooling
* Experience with API integrations, webhook configurations, and workflow automation platforms
* Demonstrated ability to work cross-functionally with Security, Legal, Finance, and Engineering stakeholders
* Strong analytical skills with experience producing adoption metrics, utilization reports, and cost optimization recommendations
* Excellent written and verbal communication skills — able to translate technical concepts for non-technical audiences and produce clear documentation
Will definitely be a plus:
* Direct experience administering AI / LLM platforms (OpenAI ChatGPT Enterprise, Anthropic Claude Enterprise, or similar)
* Experience with AI agent architectures, MCP (Model Context Protocol), or similar tool-use frameworks
* Background in vendor management, contract renewals, and SaaS spend optimization
* Experience building internal enablement or developer advocacy programs
* Familiarity with automation platforms such as Workato, Zapier, or n8n
* Experience with enterprise governance frameworks, audit logging, and compliance
* Understanding of AI safety, data privacy, and responsible AI practices in enterprise contexts
* Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
You will be involved into:
* Manage day-to-day administration of enterprise AI platforms, including user provisioning/deprovisioning, license allocation, workspace configuration, permission management, and access reviews
* Configure and maintain SSO / SAML and SCIM integrations to automate identity lifecycle management across AI platforms
* Monitor and report on platform adoption, utilization, and ROI by producing monthly dashboards, quarterly executive summaries, and platform health metrics
* Evaluate new platform features and capabilities (including new models, agents, MCP servers, connectors, and integrations) and recommend rollout strategies in partnership with Security and Legal
* Serve as the primary point of contact for AI platform support by managing Slack channels, answering user questions, escalating vendor issues, curating FAQs, and supporting employee onboarding
* Develop and deliver enablement programs, including feature release communications, best practice documentation, tool comparison guides, office hours, and product demos
* Partner with Finance and Procurement on vendor management, contract renewals, license optimization, cost allocation by team/project, and SaaS consolidation analysis
* Build scripts, automations, and integrations using Python or TypeScript to improve operational efficiency across platform provisioning, reporting, and governance workflows.
* Establish and enforce governance policies covering acceptable use, data classification, audit logging, and compliance controls for enterprise AI platform usage
* Track industry trends, competitor capabilities, and emerging AI platforms to inform enterprise AI strategy and investment decisions
About the company and project:
ZONE3000 is a 2400+ people family that forms a new cultural code in the software development business. For 25 years we have been focusing on the highest quality of projects and empowering people to think big and make a difference. We are looking for talents who want to create and improve technological solutions for tomorrow and make things as best possible.
ZONE3000 is looking for a Senior AI Platform Operations Engineer for our client — a leading global collaboration platform that is transforming the way people work together, from the smallest businesses to the largest enterprises. With over 700 million registered users across more than 180 countries, its products are designed to create a more enlightened way of working.
This is a high-visibility role that sits at the intersection of Engineering, Security, Finance, and Business Strategy. You will play a key role in maximizing the value of enterprise AI investments while ensuring governance, visibility, and enablement at scale.
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