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Описание: |
Team: Sales
Location: Remote
⏳ Employment Type: Full-time
Who we are
Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.
Why this position
We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken, while spotting opportunities for growth and retention.
What you’ll do:
Customer Success
* Stay in touch with active clients and ensure a smooth collaboration
* Run quarterly NPS calls to collect qualitative feedback
* Collect testimonials and reviews on platforms like Clutch and LinkedIn
* Conduct exit interviews when clients leave
* Control the invoicing process and ensure timely payments
Client Communication
* Spot risks early and coordinate with the internal team
* Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)
Retention & Retargeting
* Reconnect with past clients, keep the relationship warm
* Identify expansion or return opportunities
What we expect:
Hard Skills
* Have 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services)
* Fluent English (spoken and written communication with clients)
* Running discovery calls with clients: identifying business goals, needs, blockers, and risks
* Upsell / cross-sell skills
* Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)
Soft Skills
* Discovery mindset — curiosity, ability to ask open and probing questions
* Empathy and client orientation
* Strong communication skills (clear, structured, diplomatic)
* Initiative — suggesting improvements to processes
* Organization and prioritization — managing multiple clients and priorities at once
* Team collaboration — working effectively with sales and marketing
For you:
Salary: discussed individually and depends on your experience and skills
⏰ Flexible working hours
️ Paid vacations and sick leaves
Fully remote
Co-working space compensation
✍️ Finance Support (we take care of accounting for you)
️ Employee referral bonus
Internal Educational activities (Lectures from the team members)
Reading Club and corporate library
Interview Stages:
➡️ Interview: with Talent Acquisition Specialist
➡️ Interview: with CEO (dive deeper into your experience)
➡️ Reference Check
➡️ Offer
Want to learn more about our company or see our work?
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