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Описание: |
Alcor is looking for a Customer Financial Specialist to join our growing operations team. You’ll start by managing the financial side of client accounts, and as you grow, you’ll gradually take on broader client-facing responsibilities with a clear path to becoming a Customer Operations Specialist.
Alcor is a growing tech company that helps product businesses build and scale software R&D centers in Eastern Europe and LATAM. Our clients include People.ai, Grammarly, BigCommerce, Ledger, Sift, and other fast-growing global tech companies.
At the same time, our platform, Alcor OS, serves as a product for tech companies from Silicon Valley. We’ve built a Ukrainian product that serves IT companies in the US and EU. As this is the first implementation of such a concept in Ukraine, our goal is to establish a strong local presence and become the #1 EOR.
Level: Junior, Middle
Type: Remote
Location: Ukraine
English Level: Upper-Intermediate
What you’ll be doing:
* Prepare client-facing reports, budgets, and cost breakdowns in Excel and on our online platform to support data-driven decision-making.
* Calculate salaries, taxes, benefits, working days, vacations, sick leaves, and other employment-related costs for client teams, as well as the total cost of Alcor services, to produce accurate client invoices.
* Support Customer Operations Specialists in handling client requests, coordinating cross-department cooperation to resolve them.
* Assist Customer Operations Specialists in representing client interests and ensuring high level service throughout the cooperation lifecycle, including: payroll administration; legal onboarding/offboarding of contractors and employees; coordinating hardware purchase and delivery; preparing financial reports and budgets; sharing IT market overviews, and other operational tasks.
What makes you a great fit:
* An analytical mind is not afraid to work with numbers and is a confident user of Excel.
* Customer-oriented, has developed communication skills.
* Upper-Intermediate level of written and spoken English.
* Able to learn quickly, this skill is important for us, as there will be a lot of new information.
* Focuses on the result, wants to grow and develop.
* Experience in positions such as Client Manager, Account Manager, Customer Success Manager, Project Manager, or other roles focused on client collaboration will be a plus.
What you’ll gain here:
* Hands-on exposure to real financial and operational processes behind global IT team management.
* A strong understanding of cross-border payroll, taxation, and employment cost structures.
* Direct collaboration with Customer Operations Specialists and cross-functional teams to deliver WOW-level client service.
* Practical experience preparing client-facing budgets, invoices, and financial reports.
* Insight into how a fast-growing tech company scales R&D operations across Eastern Europe and LATAM.
* A mentor from day one to support your onboarding and adaptation.
What we offer:
* Culture: Openness, collaboration, self-development, and we’re on a mission to empower great tech companies to save the world.
* Time off: 20 days of fully paid annual leave, 3 additional days off, 5 fully paid sick leave, days off for all national public holidays, 3 study leave days (conferences, offline lectures, etc), 2 well-being days off.
* Supporting Ukraine: Monthly donations to the Armed Forces and support for colleagues’ fundraising projects.
* Work format: Flexible schedule, fully remote.
* IT kit provided.
* Tool subscriptions: access to paid AI tools and other platforms to boost efficiency and support learning.
* Development: English Speaking Club, reading club, regular and management trainings, annual Performance Reviews, and monthly 1:1s.
* Recognition: Bonuses for initiative, proactivity, and great ideas or “wow” results for clients.
* The team: Friendly, experienced colleagues and a mentor from day one.
* Working conditions: Salary pegged to USD, paid sick leave, vacation, and days off.
If you thrive on structure, numbers, and making clients’ lives easier, we’d love to hear from you
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