We are building a strong support team for our US client — an online furniture store, and looking for a Customer Support Representative to deliver outstanding customer experience.
Requirements: * Advanced (C1) spoken and written English * 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience * Proven ability to confidently and clearly communicate with customers in real-time via phone calls * Client-oriented mindset * Ability to handle stressful situations calmly and professionally * High attention to detail * Working evening shifts (15:00–24:00 Ukrainian time)
Key Responsibilities: * Communicating with customers via phone, chat, and email * Managing support tickets and ensuring timely resolution * Handling calls with customers and vendors * Providing high-quality service and maintaining customer satisfaction * Collaborating closely with the US Customer Care team
We offer: * A full-time job * Paid vacation and sick leave * Managing your taxes and accounting * Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training * Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy
About us:
WiserBrand is an international digital solutions company that provides strategic consulting, advanced software development, eCommerce, digital marketing, customer support, automation, and AI-powered solutions for clients worldwide.
With 10 years of experience and 70+ completed projects, we help businesses reduce costs, increase revenue, and grow through technology.
At WiserBrand, we value responsibility, open communication, collaboration, continuous improvement, and a positive working environment where people can grow and make an impact.
