UPTARGET is seeking a motivated Technical Operations Engineer to support our customers, maintain internal tools, and assist the engineering team by investigating, reproducing, and documenting technical issues. This role also involves supporting internal technical operations, including employee onboarding and license management. The position requires working afternoon and evening hours (14:00–21:00 EET or later).
Responsibilities * Provide daily support through our Customer Success channels. * Manage and maintain internal administration tools and dashboards. * Handle ticket triage, prioritization, and follow-up. * Investigate reported issues by reproducing bugs, analyzing logs, and gathering technical details. * Create clear, actionable bug reports for the engineering team when issues cannot be resolved immediately. * Perform basic troubleshooting and guide customers through solutions. * Support the technical onboarding of new employees, including account setup, access provisioning, and tooling configuration. * Manage software licenses, user access, and permissions across internal systems and SaaS platforms.
Requirements * 3+ years of experience in technical support, technical operations, software engineering, or a related technical role. * Understanding of web technologies (APIs, HTTP requests, logs, databases). * Ability to troubleshoot technical issues, identify root causes, and clearly document findings. * Experience with internal tooling, user account administration, or IT operations is a plus. * Upper-Intermediate+ level of English. * Reliability in working US-aligned shifts.
