We are looking for a Head of IT Support who is ready to take full ownership of the corporate infrastructure strategy, budget management, and the transformation of access and security processes. In this role, you will lead a team of 20+ engineers, build highly effective processes for the internal Help Desk team, improve the existing office infrastructure and service integrations, and own the global IT Procurement function, ensuring smooth operations and scalable growth across the business.
Responsibilities:
1. Identity & Access Management (IAM) * Develop and maintain a secure and scalable identity and access management strategy across the organization in close collaboration with Security team * Configure and manage authentication and access control mechanisms, including SSO, MFA, VPN access policies, and privileged access management * Drive implementation and improvement of Zero Trust and security-first infrastructure approaches
2. IT Service Management (ITSM) & Operational Processes * Build and improve transparent ITSM processes and maintain a strong service-oriented IT culture focused on user experience * Define and monitor SLA/KPI metrics, analyze team performance, and drive continuous improvements based on operational data * Automate routine IT operations and employee lifecycle processes and improve operational efficiency by reducing manual processes
3. Infrastructure Management & Operations * Manage hybrid infrastructure environments, including MacOS and Windows endpoints; Linux/Unix systems * Administer and evolve virtualization (VMware ESXi; Hyper-V; Proxmox) * Oversee enterprise networking infrastructure (LAN, VLAN, VPN, Wi-Fi, firewall) * Ensure high availability, business continuity, backup, monitoring, and disaster recovery practices
4. Leadership & Team Management * Lead and manage a distributed IT Administration and Help Desk teams of 20+ engineers * Build a high-performance engineering culture with strong ownership and accountability * Manage hiring, onboarding, mentoring, performance reviews, and professional development of technical leaders and engineers * Manage relationships with vendors, hardware providers, and external service partners * Plan infrastructure roadmap and ensure alignment between corporate IT infrastructure and business goals * Strategic planning and budgeting for the business expansion
Requirements: * 5+ years of experience in IT Infrastructure, System Administration, or IT Help Desk * At least 2 years of experience in managing infrastructure and support engineering teams of 20+ employees * Experience working in high-availability, high-security international hybrid environments * Strong experience with vendor management, budgeting, procurement, and operational planning * Strong hands-on expertise in Linux/Unix Administration, macOS endpoint management, Windows infrastructure * Strong understanding of networking concepts, protocols, security concepts and enterprise infrastructure architecture * Strong understanding of ITSM methodologies and operational best practices * Experience implementing and improving SLA-driven support processes * Strategic mindset with the ability to scale infrastructure together with business growth * Strong ownership mentality and high standards for operational excellence * Ability to structure ambiguous environments and drive operational improvements * Leadership approach based on collaboration, mentoring, and accountability * Upper-Intermediate spoken English
Nice to Have * Experience in FinTech, Trading, or high-load environments * Experience with Zero Trust architecture and modern IAM approaches * Scripting/programming experience (Python/Bash)
We offer * 20 paid vacation days per year * 10 paid sick leave days per year * Public holidays as per the company’s approved Public holiday list * Medical insurance * Professional education budget * Language learning budget * Wellness budget (gym membership, sports gear and related expenses)
