Responsibilities: — Deliver excellent customer service by quickly and accurately processing customer service tickets — Coordinate with multiple teams throughout the organization to resolve tickets within the defined SLAs — Build and maintain a strong business relationship with clients by providing prompt and professional service Requirements: — Basic technical knowledge. You do not have to be a technical expert, but you must be able to grasp high-level — technical issues and understand their impact on the customer * Basic knowledge and understanding of SaaS and LAMP/LEPP Web application architecture * Basic knowledge of IaaS (any of — GCP, Oracle, AWS, Azure) * Basic understanding of Internet protocols: HTTP(S), FTP, DNS.
— Understanding of monitoring and alert management — Excellent written and verbal communication skills — Excellent knowledge of written and spoken English (upper-intermediate) — Strong time management and prioritization skills — High ability for multi tasking — High attention to detail, accuracy, and timelines — Willing and be able to work non-standard hours (weekends and nights) — Experience with Service Desk software — Experience with the support of eCommerce applications will be a plus
Our Offer:
— Unlimited vacation, covered sick leaves — The opportunity for professional growth — Welcoming atmosphere (awesome team of professionals always ready to help) — Onboarding program — English Courses
About project:
Oro, Inc. is a software development company based in the U.S. and focused on open source business applications development. As a product company, we focus on the development of Oro suite open source software solutions for multi-channel businesses: OroPlatform — a business application platform that helps companies accelerate their custom business application development. OroPlatform is used as a baseline for all Oro products. OroCRM — a CRM solution for multichannel companies, with built-in marketing tools. OroCommerce — an e-commerce platform purpose-built for B2B companies
