What makes you a great fit: * 2+ years of experience in technical support, IT, or software QA in the Healthcare industry — knowledge of EHR systems, HL7 protocol, etc. * Bachelor’s degree is required, preferably in Information Technology, Computer Science, Biomedical Engineering, Health Informatics, or a related field * Excellent written and verbal English communication skills — must * Experience in troubleshooting cloud-based software issues — AWS services, MongoDB queries, Elastic logs, JIRA * Technically savvy, with the ability to quickly learn and utilize new technologies and tools * Strong customer-facing communication skills — ability to explain technical concepts clearly to non-technical users * Strong organizational skills and ability to manage multiple priorities in a fast-paced environment * Resourceful, proactive, and able to find solutions in ambiguous situations
Why work with us? * People-first management with minimal bureaucracy * A friendly company culture, proven by employees who choose to return * Flexible working hours * 32 days of PTO (21 working days per year pluse all national holidays) * 10 paid recovery days * Full financial and legal support for independent contractors * Free English classes, with native speakers or Ukrainian teachers * Dedicated HR support
Your day-to-day in this position: * Provide first-line technical support to customers * Diagnose, investigate, and resolve software issues, escalating complex cases to R&D when necessary * Troubleshoot integrations and data exchange issues by analyzing APIs, application logs, healthcare data formats (e.g., HL7), and system configurations to identify and resolve customer-reported problems * Configure and customize the platform to meet customer requirements * Assist with onboarding and training new users on system functionality and best practices * Document common issues, solutions, and procedures in the knowledge base * Collaborate with Product, Delivery, and R&D teams to improve product quality and customer satisfaction * Contribute to the continuous improvement of support processes and customer experience
What is your new project? * Domain: Healthcare * Location: Israel * Company size: 11-50 employees * Founded in: 2018
What makes this project exciting?
Join a pioneering healthcare technology company transforming the way medical organizations manage revenue cycle operations. Built for modern clinical and administrative workflows, its AI-powered platform focuses on real-time documentation enhancement and autonomous coding, helping providers streamline billing and maximize efficiency.
Our next steps:
✅ Intro call with a Recruiter — ✅ Technical client interview — ✅ Personal client interview — ✅ Offer
Who We Are: Website: more about us and vacancies Instagram: follow MWDN’s life Facebook: follow our FB Feel free to contact us without any hesitation!
