About Finhost Finhost is a fintech product company that helps businesses launch their own neobanks, payment services, and other financial products using our platform. We are currently looking for a Junior Customer Support Manager based in Ukraine to join our team. The Role As a Junior Customer Support Manager, you will serve as the vital bridge between our clients and our engineering team. You will be the face of Finhost for our partners, ensuring their technical and operational needs are met with precision and empathy. This role is ideal for someone who enjoys problem-solving and wants to understand the inner workings of a complex fintech platform while maintaining high standards of client professionalism. Key Responsibilities * Customer Support Excellence: Process incoming support tickets with diligence and provide timely, professional, and clear replies to clients. * Engineering Coordination: Act as a liaison with the engineering team to coordinate activities, track technical issues, and ensure rapid resolution for our users. * Knowledge Management: Prepare and maintain comprehensive knowledge base articles to empower clients and streamline internal support processes. * Incident Participation: Actively participate in incident management processes, helping to prioritize issues and contribute to post-mortem discussions.
Requirements * Language Proficiency: Excellent written and spoken English (C1-C2) to communicate effectively with international clients and partners. * Proactive Mindset: A fast learner who takes initiative, asks for help early, and focuses on achieving measurable results rather than just staying busy. * Fintech Ambition: A strong desire to build a career in the fintech industry and a curiosity about how financial technology impacts global markets. * Communication Skills: Ability to stay calm, constructive, and professional during disagreements or high-pressure situations.
We appreciate your interest in Finhost. We commit to reviewing your application within 5 business days. Candidates whose profiles align with the role requirements will be contacted for an introductory call. We value all applicants and will keep qualified profiles on file for future opportunities.
