Role Overview We are looking for a Technical Writer to join our Operations team and help develop and maintain the company’s knowledge base.
The primary focus of this role is collecting, structuring, and documenting business processes, ensuring documentation remains up to date, and developing a Single Source of Truth based on Confluence.
The successful candidate will work closely with Payments, Risk, Anti-Fraud, Customer Support, Product, and IT teams to document processes, procedures, guidelines, and internal policies. ⚙️Your Tasks: * 1+ year of experience as a Technical Writer, Business Analyst, Knowledge Manager, or Process Manager. * Experience working with Confluence, Notion, or other knowledge management systems. * Ability to describe complex processes in a clear, structured, and user-friendly way. * Experience creating SOPs, user guides, knowledge base articles, and internal regulations. * Understanding of business process design and documentation principles. * Experience working with Jira. * Strong organizational skills and attention to detail. * English level: Intermediate (B1) or higher.
Our Criteria: * Document and maintain company business processes. * Create, organize, and update documentation in Confluence. * Develop SOPs, instructions, knowledge base articles, and internal policies. * Conduct interviews with process owners and gather required information. * Review and keep existing documentation up to date. * Ensure consistency and compliance with documentation standards. * Design and maintain the structure of the corporate knowledge base. * Create process diagrams, flowcharts, BPMN models, and workflow documentation. * Participate in process optimization and automation initiatives. * Identify documentation gaps and prepare action plans to address them.
Nice to have: * Experience in the iGaming, Fintech or other hight-risk industries * Understanding of Payments, Risk, Fraud, or Customer Support processes. * Experience migrating documentation between Confluence, Notion, or other knowledge management platforms. * Experience building a corporate knowledge base from scratch. * Experience with Miro, Draw.io, Lucidchart, BPMN, or similar process-mapping tools.
Our Offer * Flexible work setup — work remotely or from the office, we focus on results, not location; * Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine; * Unlimited vacation and sick leave, because we trust our people to manage their time responsibly; * Relocation support for team members who want to move; * Regular performance-based bonuses that reward individual and team impact; * Learning support — we cover 50% of professional courses and development programs; * Language & wellbeing support — we cover 50% of English classes and psychological consultations; * Career growth opportunities — we prioritize internal promotions and development; * Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year; * Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.
