Barbara Bang is looking for a Technical Customer Support Manager, who will be responsible for working on integration projects with Barbara Bang partners.
Working proactively and autonomously to optimize our partners’ support is part of the job description.
Requirements: * At least 1-2 years of experience as an Integration Engineer/Technical Customer Service Manager/Technical Customer Care Agent Support/ Technical Customer Support Representative. * Experience with HTTP and basic unix systems, DevTools. * Back-end integration (REST/API services & other protocols, techniques). * Good knowledge of HTML, JSON. * Experience with Confluence & JIRA. * Excellence in handling technical discussions and coordinating tasks with partners. * Excellent written and spoken English (Business English) (other languages are a plus). * Well developed communication and analytical skills. * Good problem-solving skills and focus on quality. * Serenity in challenging situations. * Able to work independently and as part of a team.
Responsibilities: * Excellent knowing our product. * Partners consultancy in technical aspects of the company’s product and integration (via emails, chats, etc). * Collect, understand and document information, issues that will be in our partners. * Timely and quickly transfer the partners’ requests to the competent team to resolve the issue (if it is impossible to solve the issue without the competent department, people). * Provide in an appropriate manner a clear answer to the partners regarding the solution of this or that issue. * Write and update technical documentation. * Technical integration of our products & solutions with all involved internal departments and partners. * Serve as the main technical point of contact for our partners during the integration phase. * Communication in technical chats with development teams of our partners. * Constantly monitor and report on progress of the project to all stakeholders. * Investigations relating to existing partners integrations and identifying relevant information for optimizing the partners experience. * Ensure that integration requirements are well defined. * Create and improve Integration related processes. * Provide technical assistance for other departments, such as the BizDev Department.
Would be nice to have: * Experience in the iGaming industry and its understanding. * Knowledge of slots features. * Experience in software development (JS/PHP).
We offer: * 24 working days of annual paid vacation. * 20 working days of annual paid sick leave with a medical document. * 10 working days of annual paid sick leave with no documents. * Co-working Compensation. * Medical Insurance after the probation period. * Your Birthday, Marriage, and Birth of a child benefits. * Benefit Library (choose one or two options from the list of benefits monthly). * Day off for volunteering or blood donation. * Supportive and helpful Team of professionals. * Amazing opportunity to be a part of creating the company’s history. * Professional growth along with the company’s one. * Transparent communication and feedback culture regarding your success and challenges because we care. * We believe in investing in every team member’s success. That’s why we offer professional coaching sessions to help you grow and thrive in your role. * We are Remote-first Company, so you could work from anywhere in the world.
Our values:
At Barbara Bang, we embrace the core values of #Balance, #Ambition, #NonstopImprovement, and #Goodwill. We prioritize a healthy work-life balance, encouraging personal well-being alongside professional growth. With us, you can continuously multiply your own victories to take off higher and higher. We want you to move forward with a sense of support, providing an opportunity for endless growth within our team. In addition, a blend of Respect, Loyalty, Support, and Openness makes you feel like a Jackpot.
Interested? You are welcome to send me your cover letter and CV.
