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Promin Apps is a product-first company on a mission to help people feel better, move more, and live healthier lives — physically and emotionally.
At the intersection of AI, data, behavioral science, and personalization, we build thoughtful digital products that support fundamental lifestyle changes.
Now, together with our CS Lead Dmytro Naumov we’re looking for a Support Agent (L1) with automation mindset to join our remote team behind our Yogio app (B2C).
This is a role for someone who enjoys both working directly with users and improving how support operates behind the scenes. You’ll help deliver high-quality customer support while identifying automation opportunities — partnering with Product and Engineering teams to make support smarter and more scalable.
Why us:
— Mission that matters: we help people feel better and get healthier through motivation mechanics and a deeply personalized experience;
— Our programs are built by certified experts and loved by users: 4.7/5 on Trustpilot;
— An AI Coach companion for users — a modern product with more meaningful conversations;
— We use AI to reduce repetitive work so teams can focus on high-impact problems;
— Flat hierarchy and a data-first culture — decisions are based on user behavior, not opinions;
— No bureaucracy and high trust;
— A chance to grow into a leadership role as the team scales.
What you will do:
— Be on the frontline with customers across email, chat, and social channels, providing thoughtful and human support aligned with our tone of voice;
— Handle billing, subscription, account-related, and technical support requests with empathy, clarity, and ownership;
— Identify repetitive issues, support bottlenecks, and inefficient workflows, turning them into improvement initiatives;
— Define automation needs, document use cases, and collaborate with Product / Engineering teams on implementation;
— Optimize support workflows, macros, templates, and internal processes to improve efficiency and user experience;
— Use AI-powered support tools to improve response speed and consistency while applying human judgment where needed;
— Escalate bugs and technical issues clearly and structurally for fast resolution by product and tech teams.
What we’re looking for:
— 2+ years of experience in Customer Support, CX, or Support Operations within B2C subscription-based products;
— Strong experience handling billing, subscription, and technical support requests;
— Strong practical experience with Zendesk, including workflows, automations, triggers, macros, and support process setup;
— Experience identifying automation opportunities and translating business needs into clear requirements;
— Experience collaborating with Product / Engineering teams to improve workflows, tooling, or operational processes;
— Strong process improvement mindset with the ability to spot inefficiencies and drive structured change;
— Confidence working across web and mobile environments (iOS / Android / desktop);
— Strong written English (B2+) with clear, user-friendly communication;
— A proactive, detail-oriented, and ownership-driven mindset.
What’s the schedule & setup:
— Mainly email-based support (no night shifts);
— UA time zone compatibility is preferred;
— Remote-first team, async-friendly setup, 40–45 hours/week.
What we offer:
— Basic benefits package, including paid vacation, sick leave, and more;
— Personal and professional support, with advocacy available when you need a hand;
— Access to a curated corporate library filled with resources to fuel your continuous learning and development.
We believe work should have meaning. At Promin, you won’t be building “just another app.” You’ll make something that matters — with people who genuinely care.
Sounds like you? Let’s talk. Send over your CV and let’s explore what we can build together.
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