At DreamPlay, we create pixel-perfect slot games powered by our own engine. We are reinventing the gambling experience by delivering unique, high-quality games to the market. We are a team of professionals who value quality, ownership, transparency, and collaboration. We believe in a results-driven environment where everyone has the space to grow, contribute, and make an impact.
We are looking for a Client Support Specialist to support our B2B partners and internal teams by ensuring fast issue resolution and smooth operational communication.
Key Responsibilities * Process incoming tickets from B2B partners and internal teams. * Respond to partner requests according to SLA requirements. * Investigate and resolve issues related to integrations, game rounds, wallets, API errors, bonuses, and Back Office functionality. * Escalate complex cases to Development, QA, and DevOps teams. * Communicate with partners via Slack, Teams, Telegram, email, and ticketing systems. * Maintain clear documentation of common issues and solutions.
Requirements * 1+ years of experience in iGaming support. * Understanding of game integrations, API flows, bonus mechanics, wallets, and game sessions. * Experience with ticketing systems (Jira, ClickUp, or similar). * Ability to analyze logs and identify technical issues. * Experience working with Back Office systems. * Upper-Intermediate+ English. * Strong communication, multitasking, and problem-solving skill.
Nice to Have * Experience with Postman or Swagger. * Basic understanding of JSON/XML. * Previous experience with a slot game provider.
We Offer: * Flexible working hours. * Opportunity to influence and shape a new business direction. * Career growth within a team of iGaming professionals. * Supportive, transparent team culture with minimal bureaucracy. * Time-off policy that fits real life (paid vacation, sick leave, public holiday). * Benefits for employees.
