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Описание: |
AWERTI is a Ukrainian IT company that develops big data analytics products and services for the streaming, advertising, esports, and sports markets. Our main products, https://escharts.com and https://streamscharts.com, are among the largest known public sources of streaming and esports analytics worldwide.
A few facts:
* We provide data to teams, tournament operators, streaming agencies, influencers, brands, and game publishers worldwide.
* We possess the most detailed statistics about streaming you can find online.
* We have data on 50M channels and billion streams across the 25+ most popular live-streaming platforms, including Twitch and YouTube.
About the role
We’re looking for a Customer Success Manager who will help our clients get the most value from our products and build long-term relationships with them.
We are looking for people who will:
* Will increase the loyalty of our customers
* Will advise clients and conduct onboarding
* Will represent the interests of clients in the company
* Help our customers get value from using our products
* Will prepare educational materials and develop internal and external knowledge bases
* Interact with sales managers
* Have 1–3 years of relevant work experience
You are suitable if you:
* Know and understand the principles of customer relations
* Clearly understand the tasks at hand
* You are able to listen and hear the needs of clients/partners
* You are active, sociable, and know in practice what time management is
* Confidently speak and write in English
➕ An additional plus can be:
* Successful experience in customer support
* Knowledge and understanding of streaming and esports markets
* a well-developed sense of empathy and research skills
* If you know and use AI products
* If you can speak other languages
* Lack of fear of doing new things
What we offer:
* Flexible work format: remote, hybrid, or office (Kyiv)
* Working hours: 11:00 — 20:00 on weekdays
* A horizontal team structure with real ownership and minimal bureaucracy
* Twenty-one working days of vacation per year. We work with people for a long time, so rest is essential.
* Budget for self-development (courses, sports, health, etc.)
Ready to join?
If this sounds like your kind of role — we’d love to hear from you.
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