We are a fast-growing product company leveraging AI to process and deliver structured data from architectural plans. Our platform generates detailed Excel outputs used by clients for further analysis and internal workflows.
We are looking for a Customer Support / Data Operations Specialist to join our team. This is a client-facing role combining customer support and data operations. You will work closely with customers to adapt and customize Excel outputs according to their specific formats and requirements.
Key Responsibilities: * Communicate directly with customers in English to understand their data formatting needs * Reformat and restructure system-generated Excel data according to client-specific templates * Rearrange and map data within Excel files (columns, structure, formatting) based on client requirements * Develop and maintain VBA scripts to automate data transformation and formatting Customize Excel outputs to match client-specific formats and internal tools * Collaborate with internal teams to ensure accurate and timely delivery of data * Support customers with questions related to Excel outputs and data structure * Continuously improve and optimize Excel workflows and automation processes
Requirements: * Strong English communication skills (Upper-Intermediate or higher), both written and spoken * Advanced Excel skills, including data manipulation and structuring * Experience writing VBA scripts in Excel * Ability to work with structured datasets and reorganize data efficiently * Strong attention to detail and accuracy * Client-oriented mindset and ability to communicate with non-technical stakeholders * Ability to manage multiple requests and work independently * Willingness to work within EST time zone (working hours 15:00 — 23:00 Kyiv time)
Nice to have: * Experience in customer support or client-facing roles * Experience working with data-heavy products or reporting * Basic understanding of data processing
Why Join Us? * Work in a product-focused company using modern technologies * Be part of a collaborative and fast-moving team * Work directly with international clients * Gain hands-on experience with real data workflows and automation * Competitive salary and stable workload