We are looking for a Customer Support Representative who enjoys helping customers solve problems and improving their day-to-day operations. Responsibilities * Provide support via email, chat, and phone * Troubleshoot POS, eCommerce, and back-office issues * Assist customers with setup, configuration, and usage questions * Document customer interactions and resolutions * Identify recurring issues and suggest improvements * Escalate technical issues to engineering when needed * Help customers get the most value from the Franpos platform
Requirements * 2+ years experience in customer support or help desk role * Strong communication and problem-solving skills * Comfortable working with software applications * Ability to explain technical topics in simple terms * Organized and detail-oriented * Ability to manage multiple customer requests * Experience with POS, or retail is preferred
About Franpos Franpos is one of the leading cloud software providers in the pet industry, supporting thousands of retail stores, groomers, and pet service businesses across the U.S. and Canada. Our platform helps businesses run point-of-sale, eCommerce, appointments, and operations in one unified system.
