Dataweb Global Group is looking for an experienced Customer Service Engineer (L3) to join our Client Service team. This role focuses on handling complex client issues, owning escalations, and ensuring high-quality infrastructure solutions are properly designed, validated, and delivered. You will act as the highest technical escalation point for customer-facing teams, working closely with customers, L1/L2 support, and internal engineering teams to design/resolve advanced infrastructure challenges.
Dataweb Global Group is an international hosting and IaaS service provider delivering enterprise-grade infrastructure solutions, including Bare Metal, cloud platforms, and content delivery services (CDN).
We support customers operating high-load and mission-critical systems such as VoD platforms, AdTech/MarTech, FinTech, AI/ML workloads, gaming, and more.
Our mission is to provide personalized solutions for businesses and the people behind them.
Responsibilities: * Act as a bridge between technical teams and the client, ensuring mutually beneficial collaboration * Troubleshoot and resolve advanced problems involving servers, networks, storage, and cloud environments * Analyze customer requirements and assist in designing robust, scalable infrastructure solutions * Align proposed solutions with the client, clearly explaining technical parameters and trade-offs using best practices * Coordinate and oversee the full internal workflow related to orders, ensuring effective communication with customers and technical teams at all stages * Ensure that the final solution meets the initial client requirements * Manage full documentation for each order (contracts, invoices, etc.) and maintain accurate records in internal systems * Collect and analyze request data, generating insights and improvement proposals based on findings
Requirements: * Experience in IT infrastructure (hosting, cloud, data centers, CDN) * Deep understanding of: * Server hardware (CPU, RAM, storage, RAID, GPU) * Linux-based systems (strongly preferred) * Networking fundamentals (TCP/IP, routing, firewalls, load balancing) * Experience supporting B2B customers and participating in designing technical solutions * Experience designing technical solutions or configurations tailored to client needs * Ability to explain complex technical concepts in a clear and simple way * Experience working with documentation and technical specifications * English proficiency at Upper-Intermediate level or higher * Strong communication skills and structured thinking * Results-oriented mindset with the ability to find optimal solutions
We offer: * Competitive payment * Opportunity to work from any place in Europe (we provide technical support) * 25 working days for rest annually, and also paid sick leaves * Different benefits: lunches, insurance, English courses, corporate activities and gifts. Also, we actively support brave Armed Forces of Ukraine soldiers and donate to their needs together
The company’s position on the situation in Ukraine
Let’s stay strong! We look forward to welcoming you as part of our team.
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