Hi there! We’re excited to introduce you to Softsich — a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands its presence in global markets.
We are growing rapidly and are looking for a Head of Payments who will take ownership of our payment domain and help scale payment operations, processes, and integrations to the next level. Role Purpose Lead and develop the payment function across the company: manage payment providers and integrations, ensure reliability and compliance, optimize payment flows and costs, handle risks and incidents, and drive continuous improvements in a fast-paced, international environment.
Key Responsibilities * Lead and manage the Payments / FinTech / domain, leveraging 3+ years of hands-on experience in payment operations with managerial responsibility * Oversee and optimize payment process * Manage integrations and day-to-day operations with PSPs, banks, and alternative payment methods * Own and develop relationships with payment providers, including SLA management, fees, limits, and operational performance * Monitor, analyze, and improve key payment metrics such as approval rate, success rate, payout speed, and cost per transaction * Handle chargebacks, disputes, and payment-related incidents, ensuring timely resolution and risk mitigation * Optimize payment flows across different geographies and payment methods to maximize conversion and reliability * Build, improve, and scale payment processes and operational frameworks * Collaborate closely with Tech, Product, Finance, Risk, and Compliance teams to ensure seamless payment operations * Analyze payment data and reports to drive data-informed decisions and continuous improvements * Maintain strong proficiency in Excel / Google Sheets (pivot tables, formulas, data analysis), payment aggregation tools, and direct PSP dashboards * Make fast, effective decisions in high-load environments with elevated operational and financial risks
Required Skills and Experience * Manage and develop the online payment infrastructure and alternative payment methods * Lead and manage the Payment team, including Billing and PSP Account Managers and Integration Specialist, Business Development * Ensure stable operation of payment systems with high approval rates and minimal downtime * Control billing processes and ensure financial accuracy of all payment transactions * Manage operational-level relationships with payment providers and banks * Optimize payment routing based on geography, conversion rates, and transaction costs * Oversee the speed and quality of payout processing * Handle chargebacks, disputes, and payment-related incidents * Collaborate closely with Product, Tech, Finance, Risk, and Compliance teams * Monitor and analyze key payment metrics, including approval rate, success rate, payout time, and cost per transaction * Implement payment processes, policies, and standards, ensuring compliance and consistency across operations * Participate in the operational launch of new brands, geographies, and payment methods
We Offer * Flexible schedule and remote format or offices in Warsaw/Kyiv — you choose. * 24 paid vacation days, sick leaves, and health insurance (UA-based, other locations in progress). * A supportive, friendly team where knowledge-sharing is part of the culture. * Coverage for professional events and learning. * Birthday greetings, team buildings, and warm human connection beyond work. * Zero joules of energy to the aggressor state, its affiliated businesses, or partners.
