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Описание: |
Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.
EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.
Our Position
* We stand against war and unjust aggression.
* We evacuated our employees and their families from active war zones and provided housing and financial support.
* We supplied the entire team with power stations and backup batteries.
* We continue stable operations to support the future of Ukraine.
As we continue to grow, we are looking for a responsible Customer Support Specialist (French) who will implement, develop, and maintain high-quality service standards for our customers.
Work schedule:
* This is a part-time position with a workload of 20 hours per week;
* Monday: 8:00-13:00 Berlin time. Friday: 8:00-12:00 Berlin time;
* The remaining 11 hours are flexible and can be arranged within working hours, Tuesday-Thursday, 9:00-16:30 Berlin time.
You will:
* Handle customer requests via tickets and phone calls in French;
* Support customers with questions related to deliveries, returns, cancellations, complaints, and general e-commerce requests;
* Check parcel statuses, investigate delivery-related issues, and guide customers through next steps;
* Work with internal systems, including a CRM and ticketing tools;
* Communicate with courier or delivery-related processes when needed;
* Collaborate with teammates and follow internal procedures to provide accurate and timely support.
About you:
* You have 1+ year of experience in Customer Support;
* You speak French and English fluently, both written and spoken;
* You have experience with tickets and calls, and you are comfortable picking up phone communication when required;
* You have worked with e-commerce-related cases, such as deliveries, parcel tracking, returns, cancellations, customer complaints, and similar support requests;
* You are highly detail-oriented and can quickly understand processes, statuses, and system logic;
* You learn fast and do not get lost when working with several tools or information sources at once;
* Experience with courier services such as DHL, GLS, or a similar delivery environment will be a strong plus.
Working at EverHelp means:
* The opportunity to join a Ukrainian company and contribute to the economy of the country;
* The possibility to work fully remotely;
* A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team.
Send us your CV and join EverHelp.
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