We’re united by a core belief that airlines should have more control over their technology. The journey to GO7 started with the acquisitions of AeroCRS, WorldTicket and AirBlackBox.
Now under a new leadership team, the companies are being unified to create a forward-looking and ambitious travel technology company.
We’re entering an exciting, high-growth phase, we’re a challenger working to take on the goliaths of the industry to improve the experience for both travelers and travel companies and are committed to speed up the industry transformation that’s underway. With solutions across PSS, Order & Offer Management, Distribution technologies, Next Generation Interlining and Mobile App to name a few we have a wide product portfolio and already count over 100 airlines as customers.
It’s an exciting time to join, we’re well into our scale-up phase, we have a powerful technology roadmap and the Commercial Team are at the heart of making our ambitious growth targets a reality. As we look to double our customers and triple our revenue over the next 18 months we’re looking for entrepreneurial and ambitious commercial thinkers and sales specialists to join our team. The runway is set. Are you ready to join us?
The Job Description
We’re seeking an energetic comms specialist to join our Commercial team to help drive engagement amongst one of our key sales segments. As the Travel Agency Communications Manager you’ll play
an important role in building and engaging with our global online travel agency (OTA) and (TMC) community. Reporting into the Chief Distribution Officer with all the main communications channels
at your fingertips you’ll build an online community of TMCs and OTAs & Travel Agencies. You’ll deploy all of your marketing and communications tools and tactics to help drive engagement with
this audience. You’ll manage the process end-to-end from coming up with creative concepts right the way through to campaign delivery. Increasing reach and engagement over time you’ll help drive
tangible ticket sales for our global airline customers.
This role can be based in any one of our hubs in Warsaw, Ukraine . Having a global team and customer base, we provide a highly dynamic and international work environment with daily considerations around different cultures, multiple time zones and various business requirements from our customers. We work in an online agile environment, with teams in multiple locations with
flexible home working options available.
Your day to day
● You’ll gather insights, market intelligence and great content to include in your campaigns
● Work with the VP OTA & TMC Sales & Head of Customer success and W2 RVPs Airline Distribution to build the marketing and communications strategy for W2
● Generate annual, monthly, weekly, daily communications calendar and deliver on it
● Manage the main communications channels (email, micro-site & W2 Travel Agency SoMe)
● Help to establish a social media presence for our Travel Agency community and closed user group on our W2ticketing.com website
● Partner with colleagues across the business to deliver communications that have a tangible commercial/customer impact
● Own CRM building audiences, segments and targeted campaigns accordingly
● You’ll meet and exceed campaign targets with a focus on engagement and ultimately conversion of new ticket sales
● You’ll identify new channels and experiment with promotions and competitions finding new ways to engage
● You’ll work in partnership with globally recognised airlines and travel brands to manage joint campaigns
● You’ll be responsible for setting up and implementing ways of working and processes for your area where they don’t yet exist
Requirements for the role:
● Demonstrable ability to plan and lead communications campaigns across a variety of channels deploying different tools and tactics
● Experience building and managing content calendars
● Track record of building relationships with specific audiences and delivering on campaign KPIs
● Experience working in partnership with customers and/or brands for campaigns
● Some knowledge of travel industry, the value chain and different audience groups
● 3+ years in communications or marketing
● Experience working with OTAs, TMCs or in a B2B/SAAS related role is desirable but not essential
● Fluent English. Knowledge of other languages will be a huge benefit
About you:
● You love marketing, communications and are passionate about ROI and measuring channel effectiveness
● You’re entrepreneurial, highly commercial and know how to spot an opportunity
● You’re up for working in a high-growth environment and can operate amidst ambiguity
● You’re a people person, you love networking and converting conversations into leads
● Possess high level of energy and integrity, positive attitude, empathy
● You’re a team player, you’re collaborative and know the boat goes faster when we work together and each plays our part
● You’re autonomous, you have the ability to self-manage
● You have a passion for travel, people and deep respect for different places and cultures is a must!
