About the Role: We’re looking for a smart, curious problem-solver who enjoys figuring out how things work. This role isn’t just following instructions — it’s about troubleshooting video streaming hardware, cloud systems, encoders/decoders, and networking setups. You’ll work with real-world systems and high-profile customers, learning fast and thinking logically to solve problems.
You’re a strong candidate if you: * Enjoy solving technical puzzles and figuring out “why” * Can follow networking and system logic without getting lost * Stay calm when things go wrong under pressure * Learn new systems quickly and independently * Communicate clearly with both customers and engineering teams * Don’t give vague answers and take ownership of problems
Required Skills: * Comfortable troubleshooting hardware and cloud-based systems * Able to read and understand system logs * Strong written and spoken English * Quick to learn and adapt * Able to work independently and think logically
This Role Matters because you help connect: * Devices (encoders, decoders, streaming hardware) * Networking environments * Cloud infrastructure and services * Engineering teams * High-stakes production environments
Your work helps prevent failures at live events, film sets, news broadcasts, and corporate productions.
Important: Onboarding may take up to 3 months due to the complexity of our systems. This role is perfect for someone who enjoys learning, problem-solving, and thinking critically, even if you’re just starting your career.
