Bringg is building one of the most complex online platforms in global e-commerce — a mission-critical system that processes hundreds of millions of transactions annually for some of the world’s biggest brands. Our platform combines advanced algorithms, AI-driven decision-making, and distributed architectures across a broad spectrum of modern technologies.
Our Technical Support Team works closely with our customer success, solutions experts, and R&D teams to provide resolutions for technical and product issues while communicating and building trust and relationships with large international customers.
What you will do: * Handling both customer support and technical support questions from Bringg customers. * Provide exceptional support services to both technical and non-technical users * Deep investigation and root cause analysis into reported issues using a variety of tools * Case management with multiple competing priorities and ensuring they are followed up correctly & promptly * Escalating issues to R&D and reporting bugs * Communicating and coordinating issues affecting customers * Validating issues and performing functional testing to validate fixes that relate to cases * Develop a strong understanding of Bringg and its components * Understanding customer needs including relevant features and configuration requests * Manage production incidents including communicating to internal and external stakeholders * Reporting on customer performance and monitoring usage to assist with implementation and support activities * Assist in knowledge transfer and documentation across the company and to our customers * Continually improve the support process to ensure the best service is provided in an efficient and effective manner
Skills / Experience Requirements * 2+ years experience in L2 or L3 application support * Proven experience using SQL at an intermediate level * Proven track record working with REST APIs * Experience with providing technical and application support for Web & Mobile platforms * High level of English (a must!) with both strong written and oral communication skills * BS degree in Computer Science or related technical field (advantage) * Customer-oriented with customer-facing experience * Experience working in operationally critical environments in high-pressure situations * Must be located in Ukraine
Note: The position requires working in shifts (including night shifts 00.00- 08.00) during business days, and weekend shifts (day & night shifts)
We care about our people! Here is a glimpse of our benefit package: * Home Office Setup: $500 home office equipment allowance * Meal Allowance: $100 monthly meal allowance * Hybrid Work: Flexible hybrid work from home or office * 20 days parental (non-birth) leave * 2 vacation days + $250 gift when getting married * A vacation day on your birthday * Wellness Budget: $100 monthly budget for wellness or a sports activity of your choice * Health Insurance: Provided after completing the trial period * Support team members receive 2 extra days off per year, which can be taken at a time that works best for you
