Responsibilities: — You will be a member of a “L2/L3” tech support team, responsible for managing the process of identifying the underlying root cause of highly technical and complex issues — Your role will be to communicate between Playtika business and technologies teams — You will work in post processing issues inside cross-functional team to provide solid support to business and technologies with a high degree of satisfaction and technical expertise — Manage queue of incoming inquiries, determine their prioritization and address them appropriately within SLA — Document resolutions for future reference
Requirements: — Bachelor’s degree in Computer Since, or relevant engineering/science fields — 3+ years of experience in L2, L3 support, BA or BI — English level starting from B2 (Upper-Intermediate English) — Experience with writing SQL queries and MS Excel formulas — Troubleshooting and problem solving — Attention to details — Stress resistance — to stay calm, work fast and efficient — Excellent communication skills — to deliver information in a clear and correct manner to both business and technical audiences — Strong relationship building skills — to be able to positively influence the actions of others and work as a team -player, “outside-the-box” thinking
Benefits: — Annual company bonus — Competitive salary & flexible working hours — Daily breakfast, lunch, and office refreshments — Private health insurance, dental coverage, and psychological counseling — 20 paid vacation days and 5 sick days per year — 6 long weekends and 1 day off for your birthday — Gifts for special occasions (birthday, Easter, Christmas, Women’s and Men’s Day, weddings, childbirth, etc.) — Technical library with the option to order books — Access to our educational platform with courses, training programs, and certifications — Career development through coaching and reviews — Internal mobility & referral program — Corporate celebrations, team-building events, and fun activities — Personal care in the office (nails, eyebrows, and barber services) — Modern offices (Kyiv, Vinnytsia, Dnipro) with organized shuttle buses to and from the office
