We are seeking a Payments and KYC Specialist responsible for the efficient processing of client transactions, managing relationships with payment service providers (PSPs), and ensuring that all client onboarding and account verification processes comply with regulatory requirements and internal policies.
This role involves verifying customer documentation, conducting risk assessments, and ensuring the accuracy of client data to mitigate financial crime risks and maintain regulatory compliance. We are looking for a detail-oriented professional with strong analytical skills, excellent communication abilities, and a solid understanding of payment operations and compliance requirements.
Responsibilities * Oversee daily payment operations. * Review and verify customer-provided documents, including proof of identity, proof of address, and other required documentation. * Ensure all documentation meets internal guidelines and regulatory standards. * Execute client transactions in accordance with SLAs. * Resolve payment- and verification-related issues, escalating them to relevant teams when necessary. * Identify and flag suspicious activity, collaborating with compliance and risk management teams to address concerns. * Investigate and resolve payment and verification discrepancies. * Ensure customer records are complete, accurate, and securely stored. * Assist with the integration of new PSPs and test payment methods for functionality and efficiency. * Monitor transactions for potential fraud or unusual activity. * Support customer service teams with payment- and KYC-related inquiries and escalations. * Provide guidance on payment processes to improve the overall customer experience.
Requirements * 1.5 — 3 years of experience in back-office roles (payment operations, banking, KYC, AML, customer verification, or payments-related roles). * Solid understanding of payment methods, gateways, transaction execution, and reconciliation processes. * Familiarity with PSPs, banking systems, fintech solutions, and KYC/AML tools (e.g., Jumio, Sumsub, World-Check). * Knowledge of compliance regulations is a strong advantage. * Strong analytical and problem-solving skills. * High attention to detail and strong organizational skills. * Ability to work under pressure and handle high transaction volumes. * Ability to explain technical issues in a clear and understandable manner. * Strong customer-service mindset and problem-resolution skills. * Excellent time-management and prioritization skills in a fast-paced environment. * Team player with the ability to collaborate across departments. * High level of integrity and professionalism, especially when handling sensitive financial data. * English, Russian level: Upper-Intermediate or higher. * Willingness to work in shift rotation is required.
Benefits * Competitive and attractive compensation. * Fully remote work format. * 24 days of paid annual leave. * Challenging and impactful tasks in the FinTech industry. * Gym membership compensation to support a healthy work-life balance.
Interview Stages * Interview with a Recruiter (60 minutes) * Interview with a Hiring Manager (60 minutes) * Interview with a COO (30 minutes)
