GR8 Tech builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists: This role exists to transform newly signed and existing clients into high-performing, long-term partners. You’ll help us bridge the gap between technical capability and business success by owning the client relationship from a payments and operational perspective, ensuring every GR8 Tech integration delivers maximum ROI.
What you’ll drive: Client Success & ROI Optimization — Develop existing and new accounts into mutually beneficial partnerships by aligning Gr8 Tech products with their specific business goals. — Analyze performance data and statistics to provide actionable insights that optimize client ROI. — Execute regular customer satisfaction surveys to gauge health and identify areas for improvement.
Onboarding & Technical Alignment — Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem. — Partner with key functions—Product, Integrations, Analytics, and Support—to ensure technical setups are flawless and knowledge is shared cross-departmentally. — Manage all commercial and operational issues promptly to prevent friction in service delivery.
Product Advocacy & Feedback Loop — Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap. — Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement. — Identify opportunities for upselling or cross-selling new features that solve emerging client challenges.
What makes you a GR8 Fit: Must-have — 2 years+ Experience in the iGaming industry within a customer-facing or account management role. — Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations). — B2 English level with the ability to explain technical concepts to non-technical stakeholders. — A “mid-level” autonomy mindset—capable of driving tasks solo while knowing exactly when to escalate to senior peers. — A natural ability to prioritize competing tasks and apply critical thinking to operational “firefights.” — Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar).
Nice-to-have — Basic technical understanding of web services and the software development life cycle (SDLC). — Experience with Figma or Miro for collaborative planning and workflow visualization. — Prior experience specifically within iGaming payments or fintech.
Why you’ll love working here: Benefits Cafeteria — annual budget you allocate to: Sports • Medical • Mental health • Home office • Languages.
Work-life & support — Paid maternity/paternity leave + monthly childcare allowance. — 20+ vacation days, unlimited sick leave, emergency time off. — Remote-first + tech support + coworking compensation. — Team events (online/offline/offsite). — Learning culture with internal courses + growth programs.
Our culture & core values: GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs. OWN YOUR GAME: we take initiative and own what we do. ACCELER8: we move fast, focus smart, and keep it simple. CHALLENGE ACCEPTED: we grow through challenges and stay curious. BULLETPROOF: we’re resilient, ready, and always have a plan.
