We are a pioneering SaaS Legal Tech startup poised to revolutionize the notary industry. Our top-notch notary services platform empowers users with real-time document notarizations, available at their fingertips.
We seek an exceptional candidate to handle customer onboarding, product training, and support requests, ensuring our clients derive maximum value from our platform. We value empathic self-starters who thrive in ambiguous situations and seamlessly integrate into our team.
Responsibilities:
• Provide direct support to partners and customers
• Communicate with clients via chat, email and calls
• Facilitate smooth customer onboarding processes
• Refine and create instructions outlining the platform processes’ workflows
• Foster customer satisfaction, value realization, and growth
Requirements:
• Demonstrated experience in customer-facing roles
• Excellent communication and problem-solving skills
• Proficiency in written English at an Upper-Intermediate (B2) level or higher
• Strong understanding of delivering exceptional customer experiences
• Proficient in analytical and fault-finding skills, with the ability to work under pressure in startup environments
• Can-do attitude with a willingness to take initiative
• Flexibility to work night or evening shifts
• Strong teamwork ethic in a follow-the-sun support model
• Minimum of 1 year of experience in account management, customer success, support, or professional services
What we offer:
• Competitive salary
• Flexible working hours and remote work options
• Opportunities for professional growth and development
