Binariks is looking for an experienced and highly skilled Senior Technical Writer to join our team. About the Project: The system in the Insurance domain primarily refers to an insurance company providing technology-driven homeowners insurance, with services spanning across the U.S. Southeast, including surplus lines and admitted insurance options. The company focuses on customized solutions and features a digital portal for policy management. What We’re Looking For: * Own and drive knowledge management strategy, covering technical documentation, internal knowledge bases, and enablement content. * Develop and maintain high-quality technical documentation, including product manuals, system architecture descriptions, API references, SDK guides, and integration playbooks. * Translate complex technical concepts into clear, accessible content for both technical and non-technical audiences. * Ensure documentation effectively supports product adoption, onboarding, troubleshooting, and operational excellence. * Partner closely with engineering, product, QA, and support teams to keep documentation aligned with product releases and technical changes. * Act as a liaison between technical teams and end users to identify knowledge gaps and improve content relevance. * Establish and maintain documentation frameworks and standards, including templates, taxonomy, versioning, and style guides. * Manage and govern content across knowledge management platforms (e.g., SharePoint or similar systems). * Define and implement scalable knowledge capture processes, including SME interviews, retrospectives, and postmortems. * Promote a knowledge-sharing culture through best practices, training, and enablement initiatives. * Review, edit, and govern content to ensure clarity, accuracy, consistency, and usability. * Implement feedback loops and analytics to continuously improve content quality, discoverability, and effectiveness. * Curate and maintain internal enablement materials, including onboarding guides, FAQs, and process documentation. * Support training initiatives with content for workshops, e-learning modules, and self-service portals. * Mentor and guide junior writers and influence cross-functional teams.
Will be a plus: * Experience implementing enterprise knowledge management systems. * Background working with core insurance platforms (Guidewire, Duck Creek, Insurity, or proprietary systems). * Strong understanding of insurance processes (quoting, policy issuance, endorsements, billing, claims, compliance reporting). * Knowledge of APIs, databases, integrations, and cloud-based architectures (Azure preferred). * Familiarity with UX principles, accessibility standards, and content analytics. * Experience with SharePoint, CMS platforms, and e-learning tools. * Experience in insurance or technology-driven organizations.
Your Responsibilities: Documentation Ownership: * Develop and maintain high-quality documentation, including product manuals, system architecture descriptions, API references, SDK guides, and integration playbooks. * Translate complex technical concepts into clear, accessible content for both technical and non-technical audiences. * Ensure documentation supports onboarding, troubleshooting, and product adoption goals.
Cross-Functional Collaboration * Partner with engineering, product, QA, and support teams to ensure documentation reflects the latest features, releases, and technical changes. * Act as a liaison between technical teams and end users to surface knowledge gaps and improve content relevance.
Documentation Framework & Standards * Establish and maintain documentation frameworks, including versioning, taxonomy, templates, and style guides. * Manage content in platforms such as SharePoint or similar systems.
Knowledge Management Strategy * Define and implement a scalable knowledge management strategy that integrates documentation, internal wikis, training materials, and customer support content. * Develop processes for capturing institutional knowledge from SMEs, retrospectives, and project postmortems. * Promote a knowledge-sharing culture through best practices, training, and enablement programs.
Content Governance & Quality * Review and edit content for clarity, accuracy, and consistency in tone and formatting. * Implement stakeholder feedback loops and analytics to continuously improve content discoverability and usefulness. * Ensure alignment with user experience principles and accessibility standards.
Internal Enablement & Learning * Curate and maintain internal knowledge bases for cross-functional use, including onboarding guides, FAQs, and process documentation. * Support training initiatives by providing content for workshops, e-learning modules, and self-service portals.
