UnityFinance is an international payment service provider that helps businesses accept online payments from around the world.
Today, UnityFinance is: — Access to contributors from more than 150 countries worldwide — Access to over 100 payment methods, including bank cards, e-wallets, cryptocurrencies, and local payment methods.
Working at UnityFinance is an opportunity to be part of a dynamic international team focused on innovation in the fintech industry. Employees get access to advanced technologies, solving problems on a global scale. The company values professionalism, initiative and desire for development, providing resources for training and career development.
We are currently looking for a System Monitoring Team Lead, who will be responsible for supporting business process continuity through effective monitoring, timely incident detection and escalation, and systematic improvement of processes and tools.
Main responsibilities: * Manage of the team’s operational work (task allocation, shifts/ rotations, prioritization). * Control of SLA/ OLA implementation, quality of response and communication during incidents. * Building and optimizing of monitoring, escalation, incident management and post-mortem meeting processes. * Team development (onboarding, training, stand-ups, QA, 1:1, motivation). * Interaction with Business Development/ Support/ DevOps departments to improve services, reduce incidents and improve the quality of merchant support. * Implementation of automations and metrics (dashboards, alerts, analytics) to increase transparency and efficiency of work. * Working with telegram-bots.
Requirements: * At least B1 English level. * Ability to work with large data information. * Ability to success solving of complex problems. * Ability to fast-adapting to changing environment, work with procedure updates. * Proficiency in advanced functionality of work programs. * Management and knowledge of monitoring tools. * Ability to create regulations and procedures. * Understanding of customer interaction principles, working with objections, solving problem cases, ability to apply non-standard solutions for the best result. * Key performance indicator (KPI) analysis skills. * Ability to performance increase by work organizing of the monitoring team (SLA). * Ability to work with monitoring tools, prepare quality monitoring. * Project management skills.
Will be a plus: * Experience with Kibana, Grafana, PagerDuty; * Knowledge of SQL and basic analytics; * Experience in fintech / payments / gambling; * Experience in building SLA / OLA, incident management and postmortem; * Experience in automation (bots).
We create an environment in which our specialists feel comfortable working and achieving their goals with comfort and satisfaction:
⏰ Convenient working hours We don’t keep an eye on our employees with a stopwatch — only flexible terms of cooperation and a comfortable work schedule.
Work from comfortable office We have a super comfortable office, where you can meet with colleagues in a spacious kitchen and work in a comfy lounge area.
☝️Stability We adapted to the wartime conditions, so we continued to develop our business and conquer new markets. We pay salaries in full and without delay. Since the start of the full-scale war, not a single employee has lost their job, including those who are defending Ukrainian lands at the front.
Paid holidays and sick leave Each employee of our company has 24 days of leave, which can be used at any convenient time by prior agreement with the team. We also do not require certificates and do not limit sick days. Recover and gain strength as much as you need.
Equipment of your choice Choose any convenient gadget for work: iOS or Windows. We always meet the needs of our employees, so if necessary, we will select the equipment according to their wishes and work tasks.
We remember all important events Today, our team works from different parts of the world, but this is not a reason to forget about someone’s birthday or anniversary in the company. We also congratulate and rejoice as a team when someone gets married or welcomes a new addition to the family.
If you are looking for a place where you can grow as a specialist, develop a progressive product, and enjoy working in a great team, leave your CV
