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Описание: |
Location: Remote
Format: Full-time
Experience: 2+ years in B2B account management within fintech or related industries
Key Responsibilities:
* Build and nurture long-term relationships with key B2B clients.
* End-to-end account management: onboarding, support, and ongoing engagement.
* Identify client needs and offer tailored fintech solutions based on our product portfolio.
* Coordinate with internal teams (product, tech support, analytics) to meet client requirements.
* Upsell and cross-sell services to existing clients.
* Monitor service quality and customer satisfaction.
* Prepare commercial proposals, participate in negotiations, and maintain account reporting.
✅ Who We’re Looking For:
* 2+ years of experience in a Key Account Manager / Customer Success Manager / B2B Sales role.
* Understanding of the fintech / banking / payments industry.
* Strong communication skills with ability to work across all client levels (including C-level).
* Results-driven and highly responsible.
* Experience working with CRM systems and reporting tools.
* English proficiency — Upper-Intermediate or higher.
Nice to Have:
* Experience working with enterprise clients (banks, payment platforms, retailers, marketplaces).
* Understanding of APIs, system integrations, and payment/financial processes.
* Existing network in the finance.
What We Offer:
* Competitive salary + KPI-based bonuses (including client satisfaction metrics).
* Opportunity to contribute to the growth of innovative fintech products.
* Influence over client service processes and customer experience.
* Flexible schedule and the ability to work remotely from anywhere.
* Corporate training and support for professional development.
* Paid vacation, sick leave, and equipment compensation.
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